How To Fix F4736 - No customer refers to account & area &

SAP Error Message - Details

• Message type: E = Error

• Message class: F4 - Line items/balances/configuration

• Message number: 736

• Message text: No customer refers to account & area &

What causes this issue?

No customer in control area &V2& refers to customer &V1&'s data.
This reference method causes the total of the receivables to be managed
for the referencing customer and for credit account &V1&. The credit
limit is only managed for &V1&, checking whether the credit limit was
exceeded is also only carried out there.
A two-level referencing is not possible.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F4736 - No customer refers to account & area & ?

  The SAP error message F4736 "No customer refers to account & area &" typically occurs when there is an attempt to process a transaction related to a customer account that does not exist in the specified account area. This can happen in various financial transactions, such as invoicing, payments, or account reconciliations.
  Cause:
  
  Missing Customer Master Data: The customer account you are trying to reference does not exist in the system for the specified account area.
  Incorrect Account Area: The account area specified in the transaction does not match the account area where the customer is defined.
  Data Migration Issues: If data was migrated from another system, there may have been issues with the transfer of customer data.
  Inactive Customer: The customer account may be inactive or blocked, preventing transactions from being processed.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for general data or FD03 for company code data).
  Verify that the customer exists for the specified account area and that all necessary data is complete.
  
  
  
  Verify Account Area:
  
  Ensure that the account area you are using in the transaction matches the account area where the customer is defined.
  If necessary, adjust the transaction to use the correct account area.
  
  
  
  Activate/Unblock Customer:
  
  If the customer is inactive or blocked, you may need to reactivate or unblock the customer account in the master data.
  
  
  
  Data Migration Review:
  
  If the issue arose after a data migration, review the migration process to ensure that all customer data was transferred correctly.
  
  
  
  Consult with IT or SAP Support:
  
  If you are unable to resolve the issue, consult with your IT department or SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer (General Data)
  FD03 - Display Customer (Company Code Data)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to customer master data management and financial transactions for further insights.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.