How To Fix F4722 - Following customers have not been taken into account:

SAP Error Message - Details

• Message type: E = Error

• Message class: F4 - Line items/balances/configuration

• Message number: 722

• Message text: Following customers have not been taken into account:

What causes this issue?

Either no credit management master data exists for these customers, or
the related credit account was not selected for these accounts in this
run.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the corresponding master data and your entries on the report
selection screen.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F4722 - Following customers have not been taken into account: ?

  The SAP error message F4722, which states "Following customers have not been taken into account," typically occurs during the execution of financial transactions, such as during the clearing of open items in accounts receivable or accounts payable. This error indicates that there are certain customers whose open items could not be processed due to various reasons.
  Causes:
  
  Missing Customer Master Data: The customer master data may be incomplete or missing for the customers in question.
  Open Items Not Cleared: There may be open items that do not meet the criteria for clearing, such as mismatched amounts or currencies.
  Incorrect Selection Criteria: The selection criteria used for processing may not include the customers in question.
  Blocked Customers: The customers may be blocked for payment or have other restrictions that prevent processing.
  Posting Period Issues: The posting period may be closed, preventing any transactions from being processed for those customers.
  Currency Differences: If there are currency differences that are not handled correctly, it may lead to the exclusion of certain customers.
  
  Solutions:
  
  Check Customer Master Data: Verify that the customer master data is complete and accurate. Ensure that all necessary fields are filled out and that the customer is active.
  Review Open Items: Check the open items for the customers in question. Ensure that they are eligible for clearing and that there are no discrepancies.
  Adjust Selection Criteria: Review the selection criteria used in the transaction. Make sure that the customers you want to include are part of the selection.
  Unblock Customers: If the customers are blocked, review the reasons for the block and take appropriate action to unblock them if necessary.
  Check Posting Period: Ensure that the posting period is open for the transactions you are trying to process. If it is closed, you may need to open it or post in a different period.
  Handle Currency Differences: If currency differences are an issue, ensure that the appropriate exchange rates are applied and that the transactions are correctly configured to handle currency conversions.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to review open items.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Documentation: Refer to SAP documentation for detailed information on clearing processes and handling customer accounts.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional insights.