How To Fix F2890 - Internal error: Refe. customer does not exist in master record

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 890

• Message text: Internal error: Refe. customer does not exist in master record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message F2890 - Internal error: Refe. customer does not exist in master record ?

  The SAP error message F2890, which states "Internal error: Refe. customer does not exist in master record," typically occurs in the context of financial transactions or processes that involve customer accounts. This error indicates that the system is unable to find a reference customer in the master data, which is necessary for completing the transaction.
  Causes:
  
  Missing Customer Master Record: The most common cause is that the customer master record does not exist in the system. This could be due to the customer not being created or being deleted.
  Incorrect Customer Reference: The transaction may be referencing a customer ID that is incorrect or has been changed.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries or corruption in the customer master data.
  Authorization Issues: The user may not have the necessary permissions to access the customer master data.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to this error.
  
  Solutions:
  
  
  Check Customer Master Record:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) to verify if the customer exists in the system.
  If the customer does not exist, create a new customer master record using transaction code XD01 or FD01.
  
  
  
  Verify Customer Reference:
  
  Ensure that the customer reference used in the transaction is correct. Check for typos or incorrect IDs.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks or reports to identify any inconsistencies in the customer master data.
  Use transaction code SE38 to run relevant reports or programs that can help identify issues.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the customer master data. Check with your SAP security team if needed.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data management, such as XD01, XD02, XD03, FD01, FD02, and FD03.
  Master Data Management: Understanding how customer master data is structured and maintained in SAP can help prevent such errors in the future.
  User Authorizations: Review user roles and authorizations to ensure that users have the necessary access to perform their tasks without encountering errors.
  
  By following these steps, you should be able to identify the cause of the F2890 error and implement a solution to resolve it.