How To Fix F2715 - Customer & active in customer hierarchy: Inconsistencies are possible

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 715

• Message text: Customer & active in customer hierarchy: Inconsistencies are possible

What causes this issue?

The customer is active in one or more customer hierarchies. By changing
the (fixed) hierarchy level allocation, inconsistencies can occur
within the hierarchy/hierarchies.
Example: Customer A with level allocation 01 is used in a hierarchy as
follows: Customer A / Level 01
|
|--> Customer B / Level 02
If the level allocation is now changed from 01 to 03 within customer
A's master data, then the hierarchy is inconsistent since level 03 is
then above level 02.

How to fix this error?

Only change the level allocation of a customer if you are absolutely
sure that the change does not generate any errors in the hierarchies.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2715 - Customer & active in customer hierarchy: Inconsistencies are possible ?

  The SAP error message F2715, which states "Customer & active in customer hierarchy: Inconsistencies are possible," typically indicates that there is an issue with the customer hierarchy setup in the SAP system. This error can arise when a customer is part of a hierarchy but has inconsistencies in its status or configuration.
  Cause:
  
  Active Customer in Hierarchy: The customer in question is currently active in a customer hierarchy, which means it is linked to other customers or groups.
  Inconsistencies: There may be inconsistencies in the data related to the customer, such as:
  
  The customer master data is incomplete or incorrect.
  The customer is assigned to multiple hierarchies, leading to conflicts.
  Changes have been made to the customer hierarchy that have not been properly updated in the system.
  
  
  
  Solution:
  To resolve the F2715 error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for display).
  Verify that all required fields are filled out correctly and that there are no missing or incorrect entries.
  
  
  
  Review Customer Hierarchy:
  
  Use transaction code BP (Business Partner) or VDH1 (Display Customer Hierarchy) to check the hierarchy structure.
  Ensure that the customer is correctly assigned to the appropriate hierarchy and that there are no duplicate entries.
  
  
  
  Update Hierarchy:
  
  If there are inconsistencies, you may need to update the hierarchy. This can be done using transaction code VDH2 (Change Customer Hierarchy) or VDH3 (Display Customer Hierarchy).
  Make sure to remove any incorrect assignments or duplicate entries.
  
  
  
  Check for Active Status:
  
  Ensure that the customer is not marked as inactive in any related hierarchy or master data settings.
  
  
  
  Run Consistency Checks:
  
  Use transaction code SCC4 to run consistency checks on the customer hierarchy to identify any discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific details related to customer hierarchy management.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  VDH1: Display Customer Hierarchy
  VDH2: Change Customer Hierarchy
  VDH3: Display Customer Hierarchy
  BP: Business Partner Management
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on handling customer hierarchy inconsistencies.
  
  
  User Roles: Ensure that you have the necessary permissions to view and modify customer hierarchy settings.
  
  
  By following these steps, you should be able to identify and resolve the inconsistencies causing the F2715 error in your SAP system.