How To Fix F2704 - Update customer hierarchy if change in rebate or price relevance

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 704

• Message text: Update customer hierarchy if change in rebate or price relevance

What causes this issue?

When changing the (hiearchy-relevant) indicator for bonus and pricing,
you should note that these indicators must also be updated there when
using the customer master in a customer hierarchy because these
indicators are managed redundantly for performance reasons and therefore
inconsistencies can occur in the master data.

How to fix this error?

Once you have saved the customer master data, access the maintenance for
all relevant hierarchy types and update the customer hierarchy.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2704 - Update customer hierarchy if change in rebate or price relevance ?

  The SAP error message F2704, which states "Update customer hierarchy if change in rebate or price relevance," typically occurs in the context of managing customer hierarchies and their associated pricing or rebate agreements. This error indicates that there has been a change in the rebate or price relevance for a customer, and the system requires an update to the customer hierarchy to reflect these changes.
  Cause:
  
  Change in Rebate or Price Relevance: The error is triggered when there is a modification in the rebate agreements or pricing conditions for a customer that affects their position in the customer hierarchy.
  Inconsistent Data: The customer hierarchy may not be updated to reflect the new pricing or rebate conditions, leading to inconsistencies in how the system processes transactions related to that customer.
  Missing Updates: The system may not have automatically updated the hierarchy due to configuration settings or missing updates in the relevant tables.
  
  Solution:
  
  
  Manual Update of Customer Hierarchy:
  
  Navigate to the transaction code for maintaining customer hierarchies (e.g., VDH1 for creating or VDH2 for changing).
  Update the customer hierarchy to reflect the changes in rebate or price relevance.
  Ensure that the hierarchy is consistent with the new pricing or rebate conditions.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings related to customer hierarchies and pricing conditions in the SAP system.
  Ensure that the settings allow for automatic updates when changes occur.
  
  
  
  Reprocess the Transaction:
  
  After updating the customer hierarchy, reprocess the transaction that triggered the error to see if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to customer hierarchies and pricing conditions for any specific instructions or updates that may be relevant to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance. They may provide patches or additional guidance based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VDH1, VDH2, VK11, VK12, and VK13 for managing customer hierarchies and pricing conditions.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional context on handling customer hierarchies and pricing changes.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to make changes to customer hierarchies and pricing conditions.
  
  By following these steps, you should be able to resolve the F2704 error and ensure that your customer hierarchy is correctly aligned with the current rebate and pricing conditions.