How To Fix F2701 - Payers in SD are different from head office &

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 701

• Message text: Payers in SD are different from head office &

What causes this issue?

In table TVKO, one or more sales organizations are assigned to the
company code. For one or more sales organizations, the payer maintained
for this customer from the sales and distribution view for the partner
functions differs from the head office specified. Billing documents
from this sales organization are not posted to the head office but to
the payers specified for the SD partner functions.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The payers defined in Sales and Distribution must agree with the head
office defined in Financial Accounting.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2701 - Payers in SD are different from head office & ?

  The SAP error message F2701 indicates that there is a discrepancy between the payer information in the Sales and Distribution (SD) module and the head office data. This typically occurs when the payer information in the sales document does not match the payer information that is defined in the master data or in the head office records.
  Cause:
  
  Mismatch in Payer Data: The payer specified in the sales order or invoice does not match the payer defined in the customer master data or head office records.
  Data Entry Errors: Incorrect data entry while creating sales orders or invoices can lead to this error.
  Changes in Master Data: If the payer information has been changed in the customer master data but not updated in the sales documents, this error may occur.
  Different Organizational Units: The payer may belong to a different organizational unit or company code than expected.
  
  Solution:
  
  Verify Payer Information: Check the payer information in the sales document and compare it with the customer master data. Ensure that they match.
  Update Sales Document: If there is a mismatch, update the sales document to reflect the correct payer information.
  Check Customer Master Data: Review the customer master data for the payer to ensure it is correctly set up and corresponds to the head office records.
  Consult with Master Data Team: If there are discrepancies in the master data, consult with the team responsible for maintaining customer master data to correct any inconsistencies.
  Review Organizational Structure: Ensure that the organizational structure is correctly set up and that the payer is assigned to the correct company code or organizational unit.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VD03 (Display Customer), VA03 (Display Sales Order), or VF03 (Display Billing Document) to check the relevant data.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or solutions for this specific error.
  User Authorization: Ensure that you have the necessary authorizations to view and edit customer master data and sales documents.
  
  If the issue persists after following these steps, it may be beneficial to involve your SAP support team or consult with an SAP expert for further investigation.