How To Fix F2696 - Customer &: Account group & has been replaced by &

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 696

• Message text: Customer &: Account group & has been replaced by &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message F2696 - Customer &: Account group & has been replaced by & ?

  The SAP error message F2696 indicates that a customer account has been replaced by another account due to a change in the account group. This typically occurs in the context of customer master data management, where certain account groups are no longer valid or have been updated to reflect changes in business processes or organizational structure.
  Cause:
  
  Account Group Change: The customer account you are trying to access or process has been assigned a new account group, which may have different attributes or settings.
  Data Migration or Cleanup: This error can occur during data migration processes or when cleaning up customer master data, where accounts are consolidated or restructured.
  Configuration Changes: Changes in the configuration of account groups in the SAP system can lead to this error if existing accounts are mapped to new groups.
  
  Solution:
  
  Check Customer Master Data: Review the customer master data for the affected account. You can do this using transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Company Code).
  Identify Replacement Account: The error message should indicate the new account that has replaced the old one. Make sure to use the new account for any transactions or processes.
  Update Transactions: If you have transactions that reference the old account, you may need to update them to point to the new account.
  Consult with Configuration Team: If the change in account group was not expected, consult with your SAP configuration team to understand why the change occurred and if any further action is needed.
  Data Migration Tools: If this is part of a data migration effort, ensure that the mapping of old accounts to new accounts is correctly configured in your migration tools.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  Documentation: Review SAP documentation on customer account groups and master data management for a better understanding of how account groups function and their implications on customer accounts.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.