How To Fix F2695 - Customer &: Account group & replaced by &

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 695

• Message text: Customer &: Account group & replaced by &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2695 - Customer &: Account group & replaced by & ?

  The SAP error message F2695 ("Customer &: Account group & replaced by &") typically occurs in the context of customer master data management. This error indicates that the system has detected a conflict or inconsistency with the account group assigned to a customer. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Account Group Change: The error usually arises when there is an attempt to create or modify a customer record, and the account group assigned to the customer is not compatible with the existing settings or configurations in the system.
  Data Migration Issues: If data has been migrated from another system or if there have been changes in account group definitions, this error can occur.
  Configuration Changes: Changes in the configuration of account groups or customer types can lead to this error if existing customers do not meet the new criteria.
  
  Solution:
  
  
  Review Account Group Settings: Check the configuration of the account groups in the SAP system. Ensure that the account group assigned to the customer is valid and correctly configured.
  
  Transaction Code: OBD2 (for customer account groups)
  
  
  
  Check Customer Master Data: Review the customer master data to ensure that the account group is appropriate for the customer type. You can use transaction code XD03 to display customer data and verify the account group.
  
  
  Adjust Customer Data: If the account group has been changed or is incorrect, you may need to update the customer record to reflect the correct account group.
  
  Transaction Code: XD02 (to change customer data)
  
  
  
  Data Migration Review: If this error occurred after a data migration, review the migration process to ensure that all account groups and customer types were correctly mapped and migrated.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to customer master data and account groups for any specific guidelines or updates that may apply to your version of SAP.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  XD01 - Create Customer (General Data)
  XD02 - Change Customer (General Data)
  XD03 - Display Customer (General Data)
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to make changes to customer master data and account groups.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in customer master data management.