How To Fix F2682 - Customer &1 has account group &2: Only partner display defined

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 682

• Message text: Customer &1 has account group &2: Only partner display defined

What causes this issue?

When allocating the contact person to the customer
<GL:account_group>account group</>, contact persons can only be
displayed.

How to fix this error?

If you want to create or change a contact person for this customer,
control of the account group must be changed accordingly.
INCLUDE 'NA_CUST_MAINTAIN_3' OBJECT DOKU ID TX LANGUAGE E

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2682 - Customer &1 has account group &2: Only partner display defined ?

  The SAP error message F2682 indicates that a specific customer account is set up in such a way that it only allows for partner display. This typically means that the account group associated with the customer does not permit certain transactions or changes to be made, and it is likely configured to restrict access to specific functionalities.
  Cause:
  The error message is triggered when a user attempts to perform an action that is not allowed for the customer account due to its configuration. The account group associated with the customer may have been set up with restrictions that limit the user's ability to edit or view certain details beyond what is allowed for partner display.
  Solution:
  To resolve this issue, you can consider the following steps:
  
  
  Check Account Group Configuration:
  
  Go to the transaction code OBD2 (for account group configuration) and check the settings for the account group associated with the customer.
  Ensure that the account group allows the necessary transactions or changes that the user is trying to perform.
  
  
  
  Review Customer Master Data:
  
  Use transaction code XD03 (Display Customer) to review the customer master data and confirm the account group assigned to the customer.
  If the account group is indeed set to restrict access, you may need to change the account group or modify the settings.
  
  
  
  Change Account Group (if necessary):
  
  If the account group needs to be changed, you can use transaction code XD02 (Change Customer) to modify the customer’s account group, provided you have the necessary permissions.
  
  
  
  User Authorizations:
  
  Ensure that the user has the appropriate authorizations to perform the actions they are attempting. Sometimes, the issue may be related to user roles and permissions.
  
  
  
  Consult with SAP Basis or Functional Team:
  
  If you are unsure about making changes to the account group or if the issue persists, consult with your SAP Basis or functional team for further assistance.
  
  
  
  Related Information:
  
  Account Groups: These are used in SAP to categorize customers and define the fields that are relevant for each category. Each account group can have different settings regarding what data can be displayed or modified.
  Partner Functions: In SAP, partner functions define the roles of different partners (like sold-to party, ship-to party, etc.) in a business transaction. The configuration of these functions can also impact how customer data is accessed.
  Transaction Codes:
  
  XD03: Display Customer
  XD02: Change Customer
  OBD2: Account Group Configuration
  
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.