F2610 - Customer material info. is not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 610

• Message text: Customer material info. is not defined

What causes this issue?

The <GL:customer-material_info_record>customer-material info record</>
can only be called up if you enter a sales organization and
distribution channel during a change or display transaction.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2610 - Customer material info. is not defined ?

  The SAP error message "F2610 Customer material info. is not defined" typically occurs when there is an attempt to process a transaction that requires customer-material information, but such information has not been set up in the system. This can happen in various scenarios, such as during sales order creation, delivery processing, or billing.
  Cause:
  
  Missing Customer-Material Info Record: The primary cause of this error is that there is no customer-material info record defined for the specific combination of customer and material in the system.
  Incorrect Customer or Material: The customer or material number entered may be incorrect or not exist in the system.
  Data Inconsistency: There may be inconsistencies in the master data that prevent the system from finding the required information.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Create Customer-Material Info Record:
  
  Navigate to the transaction code VD51 (for creating customer-material info records).
  Enter the customer number and material number.
  Fill in the necessary details and save the record.
  
  
  
  Check Existing Records:
  
  Use transaction code VD52 to display existing customer-material info records and verify if the record exists for the specific customer and material combination.
  If it exists, ensure that the details are correct.
  
  
  
  Verify Customer and Material Master Data:
  
  Check the customer master data using transaction code XD03 to ensure that the customer is correctly set up.
  Check the material master data using transaction code MM03 to ensure that the material is correctly set up.
  
  
  
  Consult with Master Data Team: If you do not have the necessary permissions to create or modify customer-material info records, consult with your master data management team to create the required records.
  
  
  Check for Data Consistency: Ensure that there are no inconsistencies in the data that might be causing the issue. This may involve checking for any recent changes or updates to the master data.
  
  
  Related Information:
  
  
  Transaction Codes:
  
  VD51: Create Customer-Material Info Record
  VD52: Change Customer-Material Info Record
  VD53: Display Customer-Material Info Record
  XD03: Display Customer Master
  MM03: Display Material Master
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer-material info records and their importance in sales and distribution processes.
  
  
  User Roles and Permissions: Ensure that the user has the necessary roles and permissions to create or modify customer-material info records.
  
  
  By following these steps, you should be able to resolve the error and ensure that the necessary customer-material information is defined in the system.