F2578 - Data of customer &1 are being transferred for the mandate sender

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 578

• Message text: Data of customer &1 are being transferred for the mandate sender

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

You can make the following settings for this message F2 578:
'I' / '-': The customer data is transferred for the mandate sender and
this message is then either displayed or not displayed.
'E': The customer data is not transferred for the mandate sender and
this message is not displayed afterwards.
'W': Whether the customer data is transferred for the mandate sender is
decided interactively by answering a question.

Procedure for System Administrators

INCLUDE 'CUSTOMIZED_MESSAGE_INFO' OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2578 - Data of customer &1 are being transferred for the mandate sender ?

  The SAP error message F2578 typically indicates an issue related to the transfer of customer data for a mandate sender in the context of electronic payments or direct debits. This error can occur in the Financial Accounting (FI) module, particularly when dealing with SEPA (Single Euro Payments Area) mandates or similar electronic payment processes.
  Cause:
  The error message F2578 can arise due to several reasons, including:
  
  Missing Customer Data: The customer master data may not be fully maintained, leading to incomplete information being sent for the mandate.
  Incorrect Mandate Configuration: The mandate itself may not be correctly set up or linked to the customer.
  Data Transfer Issues: There may be issues with the data transfer process, such as incorrect mapping or missing fields.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the customer data.
  Technical Issues: There could be underlying technical issues in the SAP system, such as bugs or configuration problems.
  
  Solution:
  To resolve the F2578 error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code FD03 for display).
  Ensure that all required fields are filled out correctly, especially those related to payment transactions and mandates.
  
  
  
  Review Mandate Configuration:
  
  Verify that the mandate is correctly set up in the system (transaction code FDM1 for creating mandates).
  Ensure that the mandate is linked to the correct customer and that all necessary details are provided.
  
  
  
  Data Transfer Settings:
  
  Check the configuration for data transfer settings in the payment processing area.
  Ensure that the mapping of fields is correct and that all required data is being transferred.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify customer data and mandates.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches.
  
  
  
  System Logs:
  
  Review system logs (transaction code SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD03 (Display Customer), FDM1 (Create Mandate), and F110 (Automatic Payment Transactions).
  Documentation: Review SAP documentation related to payment processing and mandates for additional insights and best practices.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the F2578 error message in SAP.