How To Fix F2421 - E-mail address &1 does not exist in the master record

F2421 - Overview

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 421

• Message text: E-mail address &1 does not exist in the master record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message F2421 - E-mail address &1 does not exist in the master record ?

  The SAP error message F2421, which states "E-mail address &1 does not exist in the master record," typically occurs when you are trying to send an email (for example, a payment advice or notification) to a business partner or customer, but the system cannot find a valid email address associated with that entity in the master data.
  
  Cause:
  
  Missing Email Address: The most common cause is that the email address for the customer or vendor is not maintained in the master record.
  Incorrect Email Format: The email address may be present but in an incorrect format, which the system cannot recognize.
  Inactive Master Record: The master record may be inactive or not properly set up, leading to the absence of an email address.
  Data Synchronization Issues: If the email address was recently added or changed, there may be a delay in data synchronization.
  
  
  Solution:
  
  
  Check Master Data:
  
  Go to the relevant transaction (e.g., BP for Business Partner, XD02