How To Fix F2421 - E-mail address &1 does not exist in the master record

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 421

• Message text: E-mail address &1 does not exist in the master record

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message F2421 - E-mail address &1 does not exist in the master record ?

  The SAP error message F2421, which states "E-mail address &1 does not exist in the master record," typically occurs when you are trying to send an email (for example, a payment advice or notification) to a business partner or customer, but the system cannot find a valid email address associated with that entity in the master data.
  Cause:
  
  Missing Email Address: The most common cause is that the email address for the customer or vendor is not maintained in the master record.
  Incorrect Email Format: The email address may be present but in an incorrect format, which the system cannot recognize.
  Inactive Master Record: The master record may be inactive or not properly set up, leading to the absence of an email address.
  Data Synchronization Issues: If the email address was recently added or changed, there may be a delay in data synchronization.
  
  Solution:
  
  
  Check Master Data:
  
  Go to the relevant transaction (e.g., BP for Business Partner, XD02 for Customer, or MK02 for Vendor).
  Search for the business partner or customer/vendor in question.
  Verify if the email address is correctly entered in the appropriate field (usually under the "Contact" or "Address" tab).
  
  
  
  Update Email Address:
  
  If the email address is missing, add it in the master record.
  Ensure that the email address is in the correct format (e.g., [e-mail]).
  
  
  
  Check for Inactive Records:
  
  Ensure that the master record is active. If it is inactive, you may need to reactivate it.
  
  
  
  Test Email Functionality:
  
  After updating the email address, try to resend the email to confirm that the issue is resolved.
  
  
  
  Consult with IT or SAP Support:
  
  If the problem persists, consult with your IT department or SAP support team to check for any underlying issues with the system or data synchronization.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing master data, such as BP, XD01, XD02, MK01, MK02, etc.
  Email Configuration: Ensure that the SAP system is properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) and ensuring that the SMTP settings are correctly configured.
  User Authorizations: Ensure that the user has the necessary authorizations to view and edit master data.
  
  By following these steps, you should be able to resolve the F2421 error and ensure that the email functionality works as intended.