How To Fix F2423 - E-mail address still in use

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 423

• Message text: E-mail address still in use

What causes this issue?

One or more of the following situations occurred:
You have deleted the following e-mail addresses: &V1&
However, the deleted e-mail addresses are still used in the following
company codes used for sending XML payment advices: &V2&
You have changed the following e-mail addresses: &V3&
However, the changed e-mail addresses are still used in the following
company codes used for sending XML payment advices: &V4&

System Response

If you save the data, the system will delete or change the respective
e-mail addresses.

How to fix this error?

If you delete or change these e-mail addresses, you will need to edit
the company code data of the customer.

Procedure for System Administrators

INCLUDE 'CUSTOMIZED_MESSAGE_INFO' OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2423 - E-mail address still in use ?

  The SAP error message F2423, which states "E-mail address still in use," typically occurs when you attempt to delete or modify an email address that is currently associated with an active user or process in the SAP system. This can happen in various contexts, such as when trying to delete a user account, change user details, or modify settings related to email notifications.
  Cause:
  
  Active User Assignment: The email address is still linked to one or more active users in the system.
  Ongoing Processes: There may be ongoing processes or workflows that are utilizing the email address.
  Configuration Settings: The email address might be configured in various settings or notifications that are still active.
  
  Solution:
  To resolve the F2423 error, you can follow these steps:
  
  
  Check User Assignments:
  
  Verify if the email address is assigned to any active users. You can do this by checking the user master records in transaction SU01 or SU10.
  If the email address is linked to a user, you may need to remove it from the user profile before attempting to delete or modify it.
  
  
  
  Review Active Processes:
  
  Investigate if there are any ongoing processes, workflows, or notifications that are using the email address. This can include background jobs, alerts, or other automated processes.
  You can check transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by Frequency) to see if there are any active workflows.
  
  
  
  Modify Configuration Settings:
  
  If the email address is part of configuration settings (like in the case of email notifications), you will need to update or remove it from those settings.
  Check transaction SCOT (SAPconnect) for email configuration settings.
  
  
  
  Consult with Administrators:
  
  If you are unable to identify the cause or resolve the issue, consult with your SAP Basis or Security team. They may have access to logs or additional tools to help identify where the email address is still in use.
  
  
  
  Wait for Processes to Complete:
  
  If the email address is tied to a process that is temporarily using it, you may need to wait for that process to complete before making changes.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01, SU10, SCOT, and SWI1 for user management and workflow monitoring.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, there may be known issues or fixes provided by SAP.
  Documentation: Review SAP documentation or help guides related to user management and email configuration for best practices.
  
  By following these steps, you should be able to identify the cause of the F2423 error and take appropriate action to resolve it.