How To Fix F2423 - E-mail address still in use

F2423 - Overview

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 423

• Message text: E-mail address still in use

What causes this issue?

One or more of the following situations occurred:
You have deleted the following e-mail addresses: &V1&
However, the deleted e-mail addresses are still used in the following
company codes used for sending XML payment advices: &V2&
You have changed the following e-mail addresses: &V3&
However, the changed e-mail addresses are still used in the following
company codes used for sending XML payment advices: &V4&

System Response

If you save the data, the system will delete or change the respective
e-mail addresses.

How to fix this error?

If you delete or change these e-mail addresses, you will need to edit
the company code data of the customer.

Procedure for System Administrators

INCLUDE 'CUSTOMIZED_MESSAGE_INFO' OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2423 - E-mail address still in use ?

  The SAP error message F2423, which states "E-mail address still in use," typically occurs when you attempt to delete or modify an email address that is currently associated with an active user or process in the SAP system. This can happen in various contexts, such as when trying to delete a user account, change user details, or modify settings related to email notifications.
  
  Cause:
  
  Active User Assignment: The email address is still linked to one or more active users in the system.
  Ongoing Processes: There may be ongoing processes or workflows that are utilizing the email address.
  Configuration Settings: The email address might be configured in various settings or notifications that are still active.
  
  
  Solution:
  To resolve the F2423 error, you can follow these steps:
  
  
  Check User Assignments:
  
  Verify if the email address is assigned to any active users. You can do this by checking the user master records in transaction SU01 or SU10.
  If the email address is