How To Fix F2391 - Customer & cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 391

• Message text: Customer & cannot be created

What causes this issue?

There are archived documents for customer &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2391 - Customer & cannot be created ?

  The SAP error message F2391, which states "Customer & cannot be created," typically occurs when there are issues related to the creation of a customer master record in the SAP system. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  
  Missing Required Fields: Certain mandatory fields may not be filled out in the customer creation form. This can include fields like name, address, or payment terms.
  
  
  Data Validation Issues: The data entered may not meet the validation criteria set in the system. For example, the customer number might already exist, or the format of the data might be incorrect.
  
  
  Authorization Issues: The user attempting to create the customer may not have the necessary authorizations to perform this action.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that prevent the creation of customers, such as settings in the customer account group.
  
  
  Integration Issues: If the customer creation is part of a larger process (like integration with another system), there may be issues in the data flow or mapping.
  
  
  Solutions:
  
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the customer creation screen for any highlighted fields or error messages.
  
  
  Validate Data: Double-check the data being entered for correctness. Ensure that the customer number is unique and that all formats (like phone numbers, tax IDs, etc.) are correct.
  
  
  Review Authorizations: Check the user’s authorization profile to ensure they have the necessary permissions to create customer records. This may require coordination with your SAP security team.
  
  
  Configuration Review: Consult with your SAP configuration team to review the settings related to customer account groups and ensure they are set up correctly.
  
  
  Error Logs: Check the SAP error logs (transaction codes like SLG1) for more detailed information about the error. This can provide insights into what went wrong during the customer creation process.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the customer creation process.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer - Company Code), XD02 (Change Customer), and XD03 (Display Customer).
  
  
  SAP Notes: Search for SAP Notes related to error F2391 in the SAP Support Portal. There may be specific patches or updates that address this issue.
  
  
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with your SAP support team or a consultant for further assistance.