How To Fix F0388 - Sending by e-mail and printing advice note not possible for payment & &

SAP Error Message - Details

• Message type: E = Error

• Message class: F0 - FI batch program messages

• Message number: 388

• Message text: Sending by e-mail and printing advice note not possible for payment & &

What causes this issue?

Your attempt to send the payment advice note for payment &V1& &V2& by
e-mail failed. Due to the system status you cannot print the payment
advice note.

System Response

No payment advice note is created for payment &V1& &V2&.

How to fix this error?

Correct the e-mail address or remove it from the master data. Restart
the payment media program for the payment advice note output by
selecting the failed payment.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F0388 - Sending by e-mail and printing advice note not possible for payment & & ?

  The SAP error message F0388 indicates that there is an issue with sending an advice note via email or printing it for a payment. This error typically arises in the context of financial transactions, particularly when dealing with payment advice notes in SAP.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Configuration: The system may not be configured correctly to send emails or print documents related to payment advice notes.
  Email Address Issues: The recipient's email address may be missing or incorrectly configured in the vendor or customer master data.
  Output Type Not Defined: The output type for the payment advice note may not be defined or activated in the system.
  Authorization Issues: The user may not have the necessary authorizations to send emails or print documents.
  Technical Issues: There may be underlying technical issues, such as problems with the SAPconnect configuration or the print server.
  
  Solution:
  To resolve the F0388 error, you can take the following steps:
  
  
  Check Configuration:
  
  Ensure that the output type for payment advice notes is correctly configured in the system. You can check this in transaction code NACE (for output types) and ensure that the relevant output type is set up for the payment advice note.
  
  
  
  Verify Email Addresses:
  
  Check the vendor or customer master data to ensure that the email address is correctly maintained. You can do this using transaction codes XK03 (for vendors) or FD03 (for customers).
  
  
  
  Output Determination:
  
  Ensure that the output determination procedure is correctly set up for the payment document. This includes checking the conditions under which the output is triggered.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to perform the action. This can be checked with the help of your SAP security team.
  
  
  
  SAPconnect Configuration:
  
  If the issue is related to email sending, check the SAPconnect configuration (transaction code SCOT) to ensure that the email settings are correctly configured.
  
  
  
  Review Logs:
  
  Check the application logs (transaction code SLG1) for any additional error messages that may provide more context on the issue.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to see if the payment advice note can now be sent via email or printed successfully.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  NACE: Output Types Configuration
  XK03: Display Vendor
  FD03: Display Customer
  SCOT: SAPconnect Configuration
  SLG1: Application Log
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on output management and configuration.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.