How To Fix EZ118 - Worklist &1 &2 is being processed by user &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EZ - Print workbench

• Message number: 118

• Message text: Worklist &1 &2 is being processed by user &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EZ118 - Worklist &1 &2 is being processed by user &3 ?

  The SAP error message EZ118 indicates that a worklist item (identified by &1 and &2) is currently being processed by another user (identified by &3). This typically occurs in scenarios where multiple users are trying to access or modify the same worklist item simultaneously, leading to a lock situation.
  Cause:
  
  Concurrent Access: Another user is currently working on the same worklist item, which prevents you from accessing it.
  Lock Mechanism: SAP uses a locking mechanism to ensure data integrity. When a user opens a worklist item, it gets locked for editing by that user.
  Long Processing Time: If the user who has the worklist item open takes a long time to process it, other users will be unable to access it until the lock is released.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish processing the worklist item. You can periodically check if the item is available.
  Contact the User: If you know who the user is (user &3), you can reach out to them to see if they can complete their task more quickly or if they can release the lock.
  Check Lock Entries: If you have the necessary authorizations, you can check the lock entries in the system using transaction code SM12. This will show you which user has locked the worklist item.
  Release Locks: If the user is no longer active or if the lock is stale, an administrator can release the lock using transaction code SM12. However, this should be done with caution to avoid data inconsistency.
  Review Worklist Management: If this issue occurs frequently, it may be worth reviewing the worklist management process to ensure that users are not holding locks for extended periods unnecessarily.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SU01: To check user details and roles.
  
  
  User Training: Ensure that users are trained on how to properly manage worklist items to minimize lock situations.
  System Performance: Sometimes, performance issues can lead to longer processing times, so it may be beneficial to review system performance and optimize where necessary.
  
  By following these steps, you should be able to address the EZ118 error message effectively.