How To Fix ESSC_GENERIC207 - Failed to retrieve personel number for employee

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 207

• Message text: Failed to retrieve personel number for employee

What causes this issue?

The employee's personnel number is retrieved from the business partner
entered as a customer in the service request. Either you have not
entered a business partner, or the business partner entered does not
correspond to an employee personnel number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the customer entry of the service request.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC207 - Failed to retrieve personel number for employee ?

  The SAP error message ESSC_GENERIC207: Failed to retrieve personnel number for employee typically occurs in the context of the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications. This error indicates that the system is unable to fetch the personnel number associated with a specific employee, which can hinder various HR-related processes.
  Causes:
  
  Incorrect Employee ID: The employee ID entered may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to access the employee's data.
  Data Inconsistencies: There may be inconsistencies or missing data in the employee master records.
  Technical Issues: There could be issues with the underlying database or application server that prevent data retrieval.
  Configuration Issues: The ESS/MSS configuration may not be set up correctly, leading to failures in data retrieval.
  
  Solutions:
  
  Verify Employee ID: Ensure that the employee ID or number being used is correct and exists in the system.
  Check Authorizations: Review the user’s authorizations to ensure they have the necessary permissions to access the employee's data.
  Data Consistency Check: Perform a check on the employee master data to ensure that all required fields are filled out and that there are no inconsistencies.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  Technical Support: If the issue persists, it may be necessary to involve technical support or the SAP Basis team to investigate any underlying technical issues.
  Configuration Review: Review the configuration settings for ESS/MSS to ensure that everything is set up correctly.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the employee's data directly.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Documentation: Review the SAP Help documentation for ESS/MSS for any specific configuration or troubleshooting steps related to personnel number retrieval.
  
  If the problem continues after trying these solutions, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP HR modules.