How To Fix ESH_EX024 - Real-time indexing is not running

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_EX - Extraction

• Message number: 024

• Message text: Real-time indexing is not running

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_EX024 - Real-time indexing is not running ?

  The SAP error message ESH_EX024 indicates that the real-time indexing process for the Enterprise Search (ESH) is not running. This can occur for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Service Not Running: The real-time indexing service may not be started or could have stopped unexpectedly.
  Configuration Issues: There may be misconfigurations in the settings related to the real-time indexing.
  System Performance: High system load or performance issues could prevent the indexing process from running.
  Authorization Issues: The user or service account running the indexing may not have the necessary permissions.
  Database Issues: Problems with the underlying database, such as connectivity issues or locks, can also affect indexing.
  Network Issues: If the indexing service relies on network resources, any network issues could disrupt the process.
  
  Solutions:
  
  
  Check Service Status:
  
  Go to the SAP system and check if the real-time indexing service is running. You can do this through transaction codes like SM37 (Job Monitoring) or SM51 (List of Application Servers).
  If it is not running, try to start it manually.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the real-time indexing in the ESH settings. Ensure that all parameters are correctly set.
  You can access the configuration through transaction ESH_COCKPIT.
  
  
  
  Monitor System Performance:
  
  Use transaction ST03N to analyze system performance and check for any bottlenecks that might be affecting the indexing process.
  If the system is under heavy load, consider scheduling the indexing during off-peak hours.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to perform real-time indexing. You can check this using transaction SU53 or SU01.
  
  
  
  Database Health Check:
  
  Verify the health of the database. Check for any locks or connectivity issues that might be affecting the indexing process.
  You can use database-specific tools or transaction codes like DB02 to monitor database performance.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues affecting the communication between the SAP system and any external systems involved in the indexing process.
  
  
  
  Check Logs:
  
  Review the application logs for any error messages or warnings that could provide more context about why the indexing is not running. You can use transaction SLG1 to view application logs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to real-time indexing.
  Documentation: Refer to the official SAP documentation for Enterprise Search for detailed configuration and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the cause of the ESH_EX024 error and implement a solution to get the real-time indexing process running again.