How To Fix ERP_WEC_USER_ADMIN102 - Mail could not be sent out because of a problem with SAPconnect

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_WEC_USER_ADMIN -

• Message number: 102

• Message text: Mail could not be sent out because of a problem with SAPconnect

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_WEC_USER_ADMIN102 - Mail could not be sent out because of a problem with SAPconnect ?

  The SAP error message ERP_WEC_USER_ADMIN102 indicates that there is an issue with sending emails through SAPconnect, which is the interface used by SAP systems to send emails. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The SAPconnect configuration may not be set up correctly. This includes settings related to the SMTP server, port, and authentication.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  SMTP Server Issues: The SMTP server itself may be down or misconfigured, leading to failure in sending emails.
  User Authorization: The user trying to send the email may not have the necessary authorizations to use the SAPconnect functionality.
  Email Format Issues: The email content or format may not be compliant with the SMTP server's requirements.
  Queue Issues: There may be issues with the SAPconnect queue, such as it being full or having other processing errors.
  
  Solutions:
  
  
  Check SAPconnect Configuration:
  
  Go to transaction SCOT in SAP.
  Verify the settings for the SMTP node, including the SMTP server address, port, and any required authentication details.
  Ensure that the "Send" option is activated for the SMTP node.
  
  
  
  Test Connectivity:
  
  Use transaction SOST to check the status of sent emails and any error messages.
  Test the connection to the SMTP server from the SAP system using tools like telnet to ensure that the server is reachable.
  
  
  
  Review SMTP Server Logs:
  
  Check the logs on the SMTP server for any errors or issues that might indicate why emails are not being sent.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails through SAPconnect. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review Email Content:
  
  Ensure that the email content is properly formatted and does not contain any invalid characters or attachments that could cause issues.
  
  
  
  Monitor the Queue:
  
  In transaction SOST, check for any emails that are stuck in the queue and investigate any error messages associated with them.
  
  
  
  Restart SAPconnect:
  
  Sometimes, simply restarting the SAPconnect service can resolve transient issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SAPconnect and email sending.
  Documentation: Review the official SAP documentation for SAPconnect for detailed configuration and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed error logs and configuration settings.
  
  By following these steps, you should be able to identify and resolve the issue causing the ERP_WEC_USER_ADMIN102 error in your SAP system.