How To Fix ERP_WEC_USER_ADMIN052 - User is locked ; contact us for support

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_WEC_USER_ADMIN -

• Message number: 052

• Message text: User is locked ; contact us for support

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_WEC_USER_ADMIN052 - User is locked ; contact us for support ?

  The SAP error message ERP_WEC_USER_ADMIN052 indicates that a user account has been locked. This typically occurs due to multiple failed login attempts or administrative actions that have locked the user account for security reasons. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Failed Login Attempts: The user may have entered incorrect credentials multiple times, leading to the account being locked.
  Administrative Lock: An administrator may have manually locked the user account for security or compliance reasons.
  Password Expiration: If the user’s password has expired and they have not updated it, the account may be locked.
  System Policies: Certain security policies in the SAP system may automatically lock accounts after a specified number of failed login attempts.
  
  Solution:
  
  
  Unlock the User Account:
  
  An SAP administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Navigate to the user account, and in the "Logon Data" tab, check the "User is locked" checkbox and unlock it.
  
  
  
  Reset Password:
  
  If the account is locked due to password issues, the administrator can reset the password using the same transaction (SU01).
  
  
  
  Check User Status:
  
  Ensure that the user is not flagged for any other issues, such as being marked as inactive.
  
  
  
  Review Security Policies:
  
  Review the security settings in the SAP system to understand the lockout policies and adjust them if necessary.
  
  
  
  Contact Support:
  
  If the issue persists or if there are concerns about security policies, it may be necessary to contact SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for bulk actions)
  SU53: Display Authorization Check (to analyze authorization issues)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to user management and security.
  
  
  Documentation: Refer to SAP documentation regarding user management and security best practices to prevent future occurrences.
  
  
  Audit Logs: Review system logs to identify the reason for the lockout and to monitor for any suspicious activity.
  
  
  By following these steps, you should be able to resolve the issue related to the locked user account in SAP.