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Message type: E = Error
Message class: ERP_WEC_USER_ADMIN -
Message number: 051
Message text: Security answer provided is not correct; check with your user admin.
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ERP_WEC_USER_ADMIN051
- Security answer provided is not correct; check with your user admin. ?The SAP error message ERP_WEC_USER_ADMIN051 indicates that the security answer provided during a password reset or user authentication process is incorrect. This typically occurs in systems where users are required to answer security questions to verify their identity.
Cause:
- Incorrect Security Answer: The most common cause is that the user has entered an incorrect answer to the security question.
- User Configuration Issues: The user's profile may not be set up correctly, or the security questions may not be configured properly.
- System Configuration: There may be issues with the system settings related to user authentication and security questions.
Solution:
- Verify Security Answer: Double-check the answer you provided. Ensure that it matches exactly what was set up in the user profile (case sensitivity, spelling, etc.).
- Contact User Administrator: If you are unable to remember the correct answer, you should reach out to your system administrator or IT support team. They can reset your security questions or provide assistance in recovering your account.
- Reset Security Questions: If you have access to your user profile settings (and if your organization allows it), you may be able to reset your security questions and answers.
- Check User Profile: If you have administrative access, review the user profile settings to ensure that the security questions and answers are correctly configured.
Related Information:
If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support or your organization's technical support team for further investigation.
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