How To Fix ERP_SALES_LCM020 - No authorization for changing customer data

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_SALES_LCM - Messages for Lean Customer and Customer Fact Sheet

• Message number: 020

• Message text: No authorization for changing customer data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_SALES_LCM020 - No authorization for changing customer data ?

  The SAP error message ERP_SALES_LCM020 indicates that a user does not have the necessary authorization to change customer data in the system. This is a common issue in SAP environments where user roles and authorizations are strictly managed to ensure data integrity and security.
  Cause:
  The error typically arises due to one or more of the following reasons:
  
  Missing Authorization Object: The user lacks the required authorization object for changing customer data. This could be due to missing roles or profiles assigned to the user.
  Role Configuration: The roles assigned to the user may not include the necessary permissions to modify customer data.
  Transaction Restrictions: Certain transactions may have restrictions based on the user's role or the organizational structure.
  Data Locking: The customer data might be locked for editing by another user or process.
  
  Solution:
  To resolve the ERP_SALES_LCM020 error, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error. This will show you the last authorization check and help identify which specific authorization is missing.
  Review the authorization objects related to customer data changes, such as F_BKPF_BSA, F_KNA1_AKT, or F_KNA1_BSA.
  
  
  
  Review User Roles:
  
  Go to transaction SU01 (User Maintenance) and check the roles assigned to the user.
  Ensure that the user has the appropriate roles that include the necessary authorizations for changing customer data.
  
  
  
  Modify Roles:
  
  If the user is missing the required authorizations, you may need to modify the roles using transaction PFCG (Role Maintenance).
  Add the necessary authorization objects to the role and generate the profile.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, contact your SAP security or basis team for assistance.
  
  
  
  Check for Data Locking:
  
  Ensure that the customer data is not locked by another user or process. You can check this using transaction SM12 (Display and Delete Lock Entries).
  
  
  
  Testing:
  
  After making the necessary changes, have the user log out and log back in to ensure that the new authorizations take effect.
  Test the transaction again to confirm that the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects for customer master data changes.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or known issues.
  Documentation: Review SAP documentation on user roles and authorizations to better understand how to manage them effectively.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the ERP_SALES_LCM020 error.