How To Fix ERP_SALES_LCM021 - Customers &1 locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_SALES_LCM - Messages for Lean Customer and Customer Fact Sheet

• Message number: 021

• Message text: Customers &1 locked by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_SALES_LCM021 - Customers &1 locked by another user ?

  The SAP error message ERP_SALES_LCM021 indicates that a customer record (identified by &1) is currently locked by another user. This typically occurs when one user is editing or processing a customer record, and another user attempts to access or modify the same record simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing the customer record.
  Transaction Locking: The system locks records during transactions to prevent data inconsistencies.
  Long-running Transactions: If a user is taking a long time to complete their transaction, the lock may persist longer than expected.
  System Issues: Occasionally, system errors or crashes can leave records in a locked state.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their transaction and then try again.
  Identify the Lock: If you have the necessary authorizations, you can check which user has locked the record:
  
  Use transaction code SM12 to view and manage lock entries.
  Look for the user ID that has locked the customer record and determine if it is safe to contact them.
  
  
  Contact the User: If you can identify the user who has the lock, you may reach out to them to see if they can complete their transaction or release the lock.
  Release the Lock: If the lock is due to a user session that is no longer active (e.g., a user has logged off unexpectedly), you may need to delete the lock entry in transaction SM12. This should be done with caution and typically requires administrative privileges.
  Check for System Issues: If this error occurs frequently, it may indicate a need to review system performance or user training on how to properly complete transactions.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SU01: To check user details and their current sessions.
  
  
  User Training: Ensure that users are trained on how to properly complete transactions to minimize the chances of leaving records locked.
  System Configuration: Review system settings related to locking behavior and transaction handling if this issue is persistent.
  
  If the problem continues or if you are unsure about how to proceed, it may be beneficial to consult with your SAP Basis team or technical support for further assistance.