How To Fix ERP_SALES_LCM018 - No authorization for reading customer data

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_SALES_LCM - Messages for Lean Customer and Customer Fact Sheet

• Message number: 018

• Message text: No authorization for reading customer data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_SALES_LCM018 - No authorization for reading customer data ?

  The SAP error message ERP_SALES_LCM018 indicates that a user does not have the necessary authorization to read customer data. This typically occurs in the context of sales and distribution (SD) processes where access to customer master data is required.
  Cause:
  
  Missing Authorizations: The user lacks the required authorization objects in their user profile to access customer data.
  Role Assignment: The user may not be assigned the correct roles that include the necessary authorizations for customer data access.
  Authorization Object Restrictions: Specific restrictions in the authorization objects related to customer data (e.g., KNA1, KNA2, etc.) may prevent access.
  Client-Specific Settings: The settings in the SAP client may restrict access to certain customer data based on organizational units or other criteria.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to analyze the authorization check. This will show which authorization object failed.
  Review the authorization profile assigned to the user using transaction code SU01.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorizations, you may need to modify their roles or create a new role that includes the required authorizations for customer data access.
  Use transaction code PFCG to manage roles and authorization profiles.
  
  
  
  Assign Missing Authorizations:
  
  Identify the specific authorization objects that are missing and assign them to the user’s profile. Common authorization objects for customer data include:
  
  KNA1 (General Data)
  KNA2 (Company Code Data)
  KNA3 (Sales Area Data)
  
  
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, consult with your SAP security team or administrator to resolve the issue.
  
  
  
  Testing:
  
  After making changes, have the user log out and log back in to ensure that the new authorizations take effect. Test the access to customer data again.
  
  
  
  Related Information:
  
  Authorization Concept: Understanding the SAP authorization concept is crucial. It involves roles, profiles, and authorization objects that define what users can access and perform in the system.
  Documentation: Refer to SAP documentation or your organization’s internal guidelines for managing user roles and authorizations.
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SU53: Display Authorization Check
  
  
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the ERP_SALES_LCM018 error and ensure that the user has the necessary access to customer data.