How To Fix EPS354 - Customizing for unmeasured customers (year &1) is missing or incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: EPS - Payment Scheme

• Message number: 354

• Message text: Customizing for unmeasured customers (year &1) is missing or incomplete

What causes this issue?

The Customizing settings for unmeasured customers are incorrect for the
year &v1&.
The following data is obligatory:
Start month
Start day
General end date

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Make sure that the above data is available for the year &v1&.
INCLUDE ISU_PAUSCHALKUNDEN_ZAHLPER OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPS354 - Customizing for unmeasured customers (year &1) is missing or incomplete ?

  The SAP error message EPS354 indicates that there is an issue with the customizing settings for unmeasured customers in the specified year. This error typically arises in the context of billing or invoicing processes, particularly in the Utilities industry module (IS-U) where unmeasured customers (like those who are billed based on flat rates rather than actual consumption) are involved.
  Cause:
  The error can occur due to several reasons:
  
  Missing Customizing Entries: The necessary customizing entries for unmeasured customers for the specified year are either missing or incomplete in the system.
  Incorrect Configuration: The configuration settings for billing or invoicing for unmeasured customers may not be set up correctly.
  Data Migration Issues: If data has been migrated from another system or from a previous version of SAP, some necessary settings may not have been transferred correctly.
  Year-Specific Settings: The error specifically mentions a year, indicating that the settings for that particular year have not been defined.
  
  Solution:
  To resolve the EPS354 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing transaction in SAP (usually through SPRO).
  Go to the section for Utilities (IS-U) and check the settings for unmeasured customers.
  Ensure that all required entries for the specified year are present and correctly configured.
  
  
  
  Create or Update Entries:
  
  If you find that entries are missing, create the necessary customizing entries for unmeasured customers for the specified year.
  If entries are incomplete, update them with the correct information.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help guides specific to your version of SAP for detailed instructions on how to configure unmeasured customers.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to ensure that the error no longer occurs and that billing processes can proceed without issues.
  
  
  
  Consult with SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) to navigate through the customizing settings.
  Documentation: Review SAP Notes and Knowledge Base Articles related to IS-U billing and unmeasured customers for additional insights and troubleshooting steps.
  User Roles: Ensure that you have the appropriate authorizations to make changes to customizing settings in SAP.
  
  By following these steps, you should be able to identify and rectify the cause of the EPS354 error message in your SAP system.