How To Fix EPIC_VALIDATION_MSG102 - Security token could not be opened; check if device is connected

SAP Error Message - Details

• Message type: E = Error

• Message class: EPIC_VALIDATION_MSG - EPIC_VALIDATION_MSG

• Message number: 102

• Message text: Security token could not be opened; check if device is connected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EPIC_VALIDATION_MSG102 - Security token could not be opened; check if device is connected ?

  The SAP error message EPIC_VALIDATION_MSG102 indicates that there is an issue with the security token, which is often related to the device used for authentication (like a smart card or a USB token). This error typically arises when the system is unable to access or read the security token, which is necessary for user authentication.
  Causes:
  
  Device Connection Issues: The security token device may not be properly connected to the computer. This could be due to a loose connection, a faulty USB port, or a malfunctioning device.
  Driver Issues: The drivers for the security token may not be installed correctly or may be outdated.
  Token Configuration: The security token may not be configured correctly in the SAP system or may not be recognized by the system.
  Software Conflicts: Other software or security applications on the computer may interfere with the operation of the security token.
  User Permissions: The user may not have the necessary permissions to access the security token.
  
  Solutions:
  
  
  Check Device Connection:
  
  Ensure that the security token is properly connected to the computer. Try unplugging and re-plugging the device.
  If using a USB token, try a different USB port.
  
  
  
  Update Drivers:
  
  Check for and install any updates for the drivers associated with the security token. You can usually find these on the manufacturer's website.
  
  
  
  Reconfigure the Token:
  
  If applicable, reconfigure the security token in the SAP system. This may involve re-entering credentials or resetting the token.
  
  
  
  Check for Software Conflicts:
  
  Temporarily disable any security software (like antivirus or firewall) to see if it resolves the issue. If it does, you may need to adjust the settings of the security software.
  
  
  
  Verify User Permissions:
  
  Ensure that the user has the necessary permissions to access the security token. This may require assistance from your IT department or SAP administrator.
  
  
  
  Test on Another Machine:
  
  If possible, test the security token on another machine to determine if the issue is with the token itself or the original machine.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your IT support team or SAP support for further assistance.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP documentation for specific details on security token configuration and troubleshooting.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  Manufacturer Support: If the token is a third-party device, consult the manufacturer's support resources for device-specific troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the EPIC_VALIDATION_MSG102 error.