How To Fix EMV172 - Create the move-in as part of a contract change

SAP Error Message - Details

• Message type: E = Error

• Message class: EMV - Reserved for IS-U: move-in/out

• Message number: 172

• Message text: Create the move-in as part of a contract change

What causes this issue?

Contract &V1& (installation &V2&) was terminated due die a change of
contract.
The new contract for installation &V2& cannot be created via a normal
move-in.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the contract change function in initial processing for move-in/out
to process the move-in for installation &V2& as part of the contract
change you have already started.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMV172 - Create the move-in as part of a contract change ?

  The SAP error message EMV172, which states "Create the move-in as part of a contract change," typically occurs in the context of contract management and customer service in SAP IS-U (Industry Solution for Utilities). This error indicates that a move-in action is required as part of a contract change process, but it has not been properly executed.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Incomplete Contract Change Process: The system expects a move-in to be created as part of a contract change, but it has not been initiated or completed.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how contract changes and move-ins should be handled.
  Missing Data: Required data for the move-in process may be missing or incorrectly entered, preventing the system from proceeding with the contract change.
  
  Solution:
  To resolve the EMV172 error, you can follow these steps:
  
  
  Check Contract Change Process:
  
  Ensure that you are following the correct procedure for executing a contract change that includes a move-in. This typically involves creating or modifying the contract and ensuring that the move-in is part of that process.
  
  
  
  Create Move-In:
  
  If the move-in has not been created, you may need to manually create it. This can usually be done through the transaction code for move-ins (e.g., EAM_MV or similar, depending on your SAP version).
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system related to contract management and move-ins. Ensure that the settings align with your business processes and that the system is set up to handle contract changes appropriately.
  
  
  
  Data Validation:
  
  Validate all the data entered in the contract change process. Ensure that all mandatory fields are filled out correctly and that there are no inconsistencies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling contract changes and move-ins in your version of SAP IS-U.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP team for further assistance. They may have additional insights or solutions based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EAM_MV for move-ins, EAM_CONTRACT for contract management, and others that may be relevant to your processes.
  SAP Notes: Check for any SAP Notes related to EMV172 or contract changes in the SAP Support Portal, as there may be known issues or patches available.
  User Training: Ensure that users involved in contract management are adequately trained on the processes and procedures to minimize errors.
  
  By following these steps, you should be able to address the EMV172 error and successfully complete the contract change process involving a move-in.