How To Fix EMMA293 - You are not authorized to accept clarification cases

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 293

• Message text: You are not authorized to accept clarification cases

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA293 - You are not authorized to accept clarification cases ?

  The SAP error message EMMA293, which states "You are not authorized to accept clarification cases," typically indicates that the user does not have the necessary authorization to perform the action of accepting clarification cases within the SAP system. This can occur in various SAP modules, particularly in areas related to customer service, sales, or project management where clarification cases are relevant.
  Cause:
  
  Authorization Issues: The user’s role or profile does not include the necessary permissions to accept clarification cases.
  Role Configuration: The roles assigned to the user may not be properly configured to include the required authorizations.
  Missing Authorization Objects: The specific authorization objects related to accepting clarification cases may not be assigned to the user’s role.
  
  Solution:
  
  
  Check User Roles: Verify the roles assigned to the user in the SAP system. This can be done by navigating to transaction code SU01 (User Maintenance) and checking the roles assigned to the user.
  
  
  Review Authorization Objects: Identify the specific authorization objects that control access to clarification cases. This can be done by consulting with your SAP security team or using transaction code SU53 to analyze the last authorization check that failed.
  
  
  Modify Roles: If the user lacks the necessary authorizations, the SAP security administrator should modify the user’s roles to include the required authorization objects. This may involve:
  
  Adding the necessary authorization objects to the user’s role.
  Creating a new role that includes the required permissions if necessary.
  
  
  
  Testing: After making changes to the user’s roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  Documentation: Ensure that any changes made to user roles and authorizations are documented for future reference and compliance.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or updates related to this error message. SAP Notes can provide insights into known issues and recommended fixes.
  Authorization Concept: Familiarize yourself with the SAP authorization concept, including roles, profiles, and authorization objects, to better understand how to manage user permissions.
  Training: Consider training for users and administrators on SAP security and authorization management to prevent similar issues in the future.
  
  If the problem persists after following these steps, it may be necessary to consult with your SAP support team or reach out to SAP support for further assistance.