How To Fix EMMA295 - You are not authorized to return clarification cases to the worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 295

• Message text: You are not authorized to return clarification cases to the worklist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA295 - You are not authorized to return clarification cases to the worklist ?

  The SAP error message EMMA295, which states "You are not authorized to return clarification cases to the worklist," typically indicates that the user does not have the necessary authorizations to perform the action of returning clarification cases in the SAP system. This can occur in various SAP modules, particularly in the context of workflow management or case handling.
  Cause:
  
  Authorization Issues: The user lacks the required authorization roles or permissions to return clarification cases to the worklist.
  Role Configuration: The roles assigned to the user may not include the necessary transaction codes or object authorizations related to the clarification cases.
  User Profile: The user profile may not be set up correctly, or the user may not be part of the appropriate user groups that have the required permissions.
  
  Solution:
  
  
  Check User Authorizations:
  
  Review the user's authorization profile in the SAP system.
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed.
  
  
  
  Role Assignment:
  
  Ensure that the user has the correct roles assigned that include permissions for handling clarification cases.
  If necessary, work with your SAP security team to add the required roles or permissions.
  
  
  
  Authorization Object:
  
  Identify the specific authorization object that is causing the issue. This can often be found in the error message details or by consulting with your SAP security team.
  Common authorization objects related to workflow and case handling include S_USER_AUTH, S_TCODE, and others depending on the specific module.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and back in to ensure that the changes take effect.
  Test the functionality again to confirm that the issue is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this specific error message.
  Documentation: Review SAP documentation related to user authorizations and role management to better understand how to configure user access.
  Support: If the issue persists after checking authorizations, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the authorization issue related to the EMMA295 error message.