How To Fix EMMA289 - The following &1 cases cannot be forwarded

EMMA289 - Overview

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 289

• Message text: The following &1 cases cannot be forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA289 - The following &1 cases cannot be forwarded ?

  The SAP error message EMMA289 indicates that there are specific cases that cannot be forwarded in the system. This error typically arises in the context of case management or workflow processes within SAP, particularly in modules related to customer service, claims management, or similar areas.
  
  Cause:
  The error message EMMA289 can be triggered by several factors, including:
  
  Incomplete Data: The cases may have missing or incomplete information that prevents them from being processed or forwarded.
  Status Issues: The cases might be in a status that does not allow them to be forwarded (e.g., they may be closed, archived, or in a pending state).
  Authorization Problems: The user may not have the necessary permissions to forward the cases.
  System Configuration: There may be configuration settings in the SAP system that restrict the forwarding of certain cases based on specific criteria.
  Business Rules: There could be business rules defined in the system that prevent the forwarding of cases under