How To Fix EMMA289 - The following &1 cases cannot be forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 289

• Message text: The following &1 cases cannot be forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA289 - The following &1 cases cannot be forwarded ?

  The SAP error message EMMA289 indicates that there are specific cases that cannot be forwarded in the system. This error typically arises in the context of case management or workflow processes within SAP, particularly in modules related to customer service, claims management, or similar areas.
  Cause:
  The error message EMMA289 can be triggered by several factors, including:
  
  Incomplete Data: The cases may have missing or incomplete information that prevents them from being processed or forwarded.
  Status Issues: The cases might be in a status that does not allow them to be forwarded (e.g., they may be closed, archived, or in a pending state).
  Authorization Problems: The user may not have the necessary permissions to forward the cases.
  System Configuration: There may be configuration settings in the SAP system that restrict the forwarding of certain cases based on specific criteria.
  Business Rules: There could be business rules defined in the system that prevent the forwarding of cases under certain conditions.
  
  Solution:
  To resolve the EMMA289 error, you can take the following steps:
  
  Check Case Data: Review the cases that are causing the error to ensure that all required fields are filled out correctly and that there are no missing or incorrect entries.
  Verify Status: Check the status of the cases. If they are in a status that does not allow forwarding, you may need to change the status or take appropriate actions to enable forwarding.
  Review Authorizations: Ensure that the user attempting to forward the cases has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles if needed.
  Consult Configuration: If you have access to system configuration, review the settings related to case forwarding to ensure that there are no restrictions in place that would prevent the action.
  Check Business Rules: If there are specific business rules in place, consult with your business process owner or SAP functional consultant to understand why the cases cannot be forwarded and if any adjustments are necessary.
  Error Logs: Check the system logs for any additional error messages or details that may provide more context about why the cases cannot be forwarded.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific SAP module you are working with to understand the case management and forwarding processes better.
  Community Forums: Consider reaching out to SAP community forums or user groups for insights from other users who may have encountered and resolved similar issues.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant for further assistance.