How To Fix EMMA279 - Case type &1 is not supported for manually creating cases

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 279

• Message text: Case type &1 is not supported for manually creating cases

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA279 - Case type &1 is not supported for manually creating cases ?

  The SAP error message EMMA279 indicates that the case type you are trying to create manually is not supported for manual case creation. This typically occurs in the context of SAP's case management functionality, which is often used in various modules such as Customer Relationship Management (CRM) or SAP S/4HANA.
  Cause:
  
  Configuration Settings: The case type you are attempting to create may not be configured to allow manual creation. This could be due to settings in the case management configuration.
  Business Rules: There may be specific business rules or workflows that restrict the creation of certain case types manually.
  Authorization Issues: The user may not have the necessary authorizations to create cases of that type.
  System Limitations: Some case types are designed to be created only through automated processes or specific transactions.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the configuration settings for case management in your SAP system. Look for the case type in question and verify if it is set up to allow manual creation.
  You may need to adjust the settings to enable manual creation for that case type.
  
  
  
  Review Business Rules: 
  
  Check if there are any business rules or workflows that prevent manual creation of the case type. If so, you may need to modify these rules.
  
  
  
  User Authorizations: 
  
  Ensure that the user attempting to create the case has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles.
  
  
  
  Use Alternative Methods: 
  
  If manual creation is not supported, consider using the appropriate automated process or transaction to create the case. This may involve using a specific transaction code or following a defined workflow.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for more detailed information on case management and the specific case type you are working with.
  
  
  
  Contact SAP Support: 
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system configuration and requirements.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to case management, such as CRM_ORDER or specific case management transactions.
  SAP Notes: Check for any SAP Notes related to case management and the specific error message for potential fixes or updates.
  Training and Documentation: Ensure that users are trained on the case management processes and understand the limitations of different case types.
  
  By following these steps, you should be able to identify the cause of the EMMA279 error and implement a suitable solution.