How To Fix EMMA272 - Status cannot be changed; processor has been changed

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 272

• Message text: Status cannot be changed; processor has been changed

What causes this issue?

The status cannot be changed as you want to forward or return the
clarification case to the worklist at the same time.

System Response

The status is not changed.

How to fix this error?

Change the status without forwarding or returning it to the worklist at
the same time.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA272 - Status cannot be changed; processor has been changed ?

  The SAP error message EMMA272, which states "Status cannot be changed; processor has been changed," typically occurs in the context of workflow management within SAP systems. This error indicates that the status of a work item or task cannot be modified because the processor (the user responsible for the task) has been changed, which may violate the workflow rules or logic defined in the system.
  Cause:
  
  Processor Change: The primary cause of this error is that the processor of the work item has been changed after the work item was created. This can happen if the task was reassigned to another user or if the original user is no longer available.
  Workflow Rules: The workflow may have specific rules that prevent status changes if the processor is not the original assignee.
  System Configuration: There may be configuration settings in the workflow that restrict status changes based on the processor.
  
  Solution:
  
  Revert Processor Change: If possible, revert the processor back to the original user who was assigned the task. This may allow the status change to proceed.
  Check Workflow Configuration: Review the workflow configuration to understand the rules governing status changes. If necessary, adjust the configuration to allow for status changes even when the processor has changed.
  Use Transaction Codes: Utilize relevant transaction codes (like SWI1 for work item analysis) to investigate the work item and its current status. This can provide insights into why the status change is being blocked.
  Consult with Workflow Administrator: If you are not able to resolve the issue, consult with your SAP workflow administrator or technical team. They can provide deeper insights into the workflow logic and make necessary adjustments.
  Error Handling: Implement error handling in your workflow to manage situations where the processor changes, ensuring that the workflow can still progress without manual intervention.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Workflow Documentation: Review SAP documentation on workflow management to understand how processor changes affect work items and what best practices can be followed.
  User Authorizations: Ensure that the user attempting to change the status has the necessary authorizations to do so, as lack of permissions can also lead to similar errors.
  
  By following these steps, you should be able to diagnose and resolve the EMMA272 error in your SAP system.