How To Fix EMMA191 - No case found with status 'New' or 'In Processing'

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 191

• Message text: No case found with status 'New' or 'In Processing'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA191 - No case found with status 'New' or 'In Processing' ?

  The SAP error message EMMA191 indicates that the system could not find any cases with the status 'New' or 'In Processing' when attempting to perform an action that requires such cases to be present. This error typically occurs in the context of SAP's case management or incident management functionalities.
  Causes:
  
  No Cases Available: There are simply no cases in the system that match the specified criteria (i.e., cases that are either 'New' or 'In Processing').
  Incorrect Filters: The filters or search criteria applied may be too restrictive, leading to no results being returned.
  Data Synchronization Issues: There may be issues with data synchronization if the system is integrated with other applications or databases.
  User Permissions: The user may not have the necessary permissions to view certain cases, leading to the perception that no cases exist.
  System Configuration: There may be configuration issues in the case management module that prevent cases from being displayed correctly.
  
  Solutions:
  
  Check Case Status: Verify if there are indeed cases in the system with the status 'New' or 'In Processing'. You can do this by navigating to the case management area and checking the status of existing cases.
  Adjust Filters: Review and adjust the search filters or criteria to ensure they are not too restrictive. Try broadening the search parameters.
  Review User Permissions: Ensure that the user has the appropriate permissions to view the cases. This may require checking user roles and authorizations.
  Data Refresh: If the system is integrated with other applications, ensure that data synchronization has occurred. You may need to refresh or reload data.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the case management module.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to case management (e.g., CRM_ORDER, CRM_CASE) to navigate the system effectively.
  User Training: Ensure that users are trained on how to properly create and manage cases within the SAP system to avoid common pitfalls.
  
  By following these steps, you should be able to diagnose and resolve the EMMA191 error effectively.