How To Fix EMMA192 - No case found with status 'New' or 'In Processing' (interval &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 192

• Message text: No case found with status 'New' or 'In Processing' (interval &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA192 - No case found with status 'New' or 'In Processing' (interval &1) ?

  The SAP error message EMMA192 indicates that the system could not find any cases with the status 'New' or 'In Processing' within a specified time interval. This error typically occurs in the context of case management or workflow processes in SAP, particularly in modules related to customer service, incident management, or similar applications.
  Cause:
  
  No Cases Available: There are genuinely no cases that match the criteria of being in 'New' or 'In Processing' status within the specified time interval.
  Incorrect Time Interval: The time interval specified in the query may be incorrect or too narrow, leading to no cases being found.
  Status Misconfiguration: Cases may not be properly updated to reflect their current status, or there may be a misconfiguration in the status definitions.
  Authorization Issues: The user may not have the necessary authorizations to view cases in the specified status.
  Data Synchronization Issues: There may be issues with data synchronization or updates that prevent the cases from being displayed correctly.
  
  Solution:
  
  Check Case Status: Verify if there are any cases in the system that are indeed in 'New' or 'In Processing' status. You can do this by running a report or querying the database directly.
  Adjust Time Interval: Review and adjust the time interval specified in the query to ensure it encompasses the expected range of case creation or modification dates.
  Review Status Configuration: Check the configuration of case statuses in the system to ensure they are set up correctly and that cases are being updated appropriately.
  User Authorizations: Ensure that the user encountering the error has the necessary permissions to view the cases in question.
  Data Integrity Check: Perform a data integrity check to ensure that there are no issues with the underlying data that could be causing the error.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific module you are working with for additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you manage cases, such as CRM_ORDER, CRMD_ORDER, or others depending on your specific SAP module.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the EMMA192 error and implement a suitable solution.