How To Fix EMMA120 - Case category &1 deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 120

• Message text: Case category &1 deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA120 - Case category &1 deleted ?

  The SAP error message EMMA120, which states "Case category &1 deleted," typically occurs in the context of case management within SAP systems, particularly in modules related to customer service or case handling. This error indicates that a specific case category, identified by the placeholder "&1", has been deleted from the system, and as a result, the system cannot process requests or transactions related to that case category.
  Cause:
  
  Deletion of Case Category: The most straightforward cause is that the case category referenced in the error message has been deleted from the system. This could happen due to administrative actions or data cleanup processes.
  Configuration Changes: Changes in configuration settings or updates to the system may lead to the deletion of certain case categories.
  Data Integrity Issues: There may be inconsistencies in the database or issues with data integrity that result in the system not recognizing the case category.
  
  Solution:
  
  Check Case Category: Verify if the case category still exists in the system. You can do this by navigating to the relevant configuration or master data area in SAP where case categories are managed.
  Restore Deleted Category: If the case category was deleted unintentionally, you may need to restore it. This could involve re-creating the case category in the system or restoring it from a backup if available.
  Update References: If the case category is no longer needed, ensure that any references to it in processes, transactions, or configurations are updated to point to a valid case category.
  Consult Documentation: Review any documentation or change logs to understand why the case category was deleted and whether it was part of a planned change.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP notes for further guidance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you manage case categories, such as SPRO for configuration or SCC4 for client settings.
  SAP Notes: Check SAP Notes for any known issues or patches related to case management and error EMMA120.
  User Roles and Permissions: Ensure that the user roles and permissions are correctly set up, as insufficient permissions may lead to issues in accessing or managing case categories.
  
  By following these steps, you should be able to diagnose and resolve the EMMA120 error in your SAP system.