How To Fix EMMA122 - Condition for case category &1 and priority &2 is not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 122

• Message text: Condition for case category &1 and priority &2 is not defined

trados = docu -> fi -> fica

What causes this issue?

You have not defined a condition for case category &V1& and
priority &V2&.

System Response

As standard, an empty condition is always evaluated as 'TRUE'.

How to fix this error?

Define a condition that is to be used to set priority &V2& or set this
priority as standard priority.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA122 - Condition for case category &1 and priority &2 is not defined ?

  The SAP error message EMMA122 indicates that there is a configuration issue related to the case category and priority in the SAP system. This error typically arises in the context of SAP's case management or incident management functionalities, where specific conditions must be defined for different case categories and their associated priorities.
  Cause:
  The error occurs when the system attempts to process a case or incident with a specific category and priority, but there is no corresponding condition defined in the configuration. This means that the system does not know how to handle the case based on the provided category and priority.
  Solution:
  To resolve the EMMA122 error, you need to define the conditions for the specified case category and priority in the SAP configuration. Here are the steps to do this:
  
  
  Access the Configuration Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the relevant configuration area for case management or incident management. This is usually found under the path: SPRO -> SAP Reference IMG -> Customer Service -> Service Order -> Define Case Categories.
  
  
  
  Define Conditions:
  
  Look for the section where you can define conditions for case categories and priorities.
  Ensure that there is a defined condition for the specific case category (&1) and priority (&2) that is causing the error.
  If the condition does not exist, create a new entry that specifies how the system should handle cases of that category and priority.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Changes:
  
  Try to recreate the scenario that caused the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SCC4 for client settings.
  Documentation: Refer to SAP documentation or help files for detailed guidance on configuring case categories and priorities.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  By following these steps, you should be able to resolve the EMMA122 error and ensure that your SAP system can properly handle cases with the specified category and priority.