How To Fix EMMA080 - &1 clarification cases accepted and &2 clarification cases not processed

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 080

• Message text: &1 clarification cases accepted and &2 clarification cases not processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA080 - &1 clarification cases accepted and &2 clarification cases not processed ?

  The SAP error message EMMA080 typically relates to issues in the context of the SAP Event Management module, particularly when dealing with clarification cases. This error message indicates that there are a certain number of clarification cases that have been accepted and a certain number that have not been processed.
  Cause:
  
  Data Issues: The clarification cases may have data inconsistencies or missing information that prevents them from being processed.
  Configuration Problems: There may be issues with the configuration settings in the Event Management module that affect how clarification cases are handled.
  Authorization Issues: The user may not have the necessary authorizations to process certain clarification cases.
  System Performance: If the system is under heavy load, it may not be able to process all clarification cases in a timely manner.
  
  Solution:
  
  Check Data Integrity: Review the clarification cases that were not processed for any missing or incorrect data. Ensure that all required fields are filled out correctly.
  Review Configuration: Check the configuration settings in the Event Management module to ensure that they are set up correctly for processing clarification cases.
  Authorization Check: Verify that the user has the necessary authorizations to process the clarification cases. If not, work with your SAP security team to grant the required permissions.
  System Performance: Monitor system performance and check for any bottlenecks. If the system is slow, consider optimizing performance or scheduling processing during off-peak hours.
  Error Logs: Check the application logs for any additional error messages or warnings that may provide more context on why the clarification cases were not processed.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to EMMA080. SAP frequently releases updates that may address specific error messages.
  Documentation: Review the SAP Event Management documentation for best practices on handling clarification cases.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the EMMA080 error and implement a solution to resolve it.