How To Fix EMMA079 - &1 clarification cases accepted and &2 cases not accepted

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 079

• Message text: &1 clarification cases accepted and &2 cases not accepted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA079 - &1 clarification cases accepted and &2 cases not accepted ?

  The SAP error message EMMA079 typically relates to the handling of clarification cases in the SAP system, particularly in the context of the SAP Customer Relationship Management (CRM) or SAP Service Management modules. This error message indicates that there are a certain number of clarification cases that have been accepted and a certain number that have not been accepted.
  Cause:
  The error message EMMA079 can occur due to several reasons, including:
  
  
  Data Validation Issues: The data associated with the clarification cases may not meet the required criteria for acceptance. This could be due to missing mandatory fields, incorrect data formats, or inconsistencies in the data.
  
  
  Authorization Issues: The user may not have the necessary permissions to accept certain clarification cases, leading to some cases being rejected.
  
  
  System Configuration: There may be configuration settings in the SAP system that dictate how clarification cases are processed, which could lead to some cases being accepted and others not.
  
  
  Business Rules: Specific business rules or logic defined in the system may prevent certain cases from being accepted based on their status, type, or other attributes.
  
  
  Solution:
  To resolve the EMMA079 error, you can take the following steps:
  
  
  Check Data Integrity: Review the clarification cases that were not accepted to identify any data issues. Ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to accept the clarification cases. If not, you may need to adjust the user's roles or permissions.
  
  
  Consult Configuration Settings: Check the configuration settings related to clarification cases in the SAP system. Ensure that the settings align with your business processes and that there are no restrictions preventing acceptance.
  
  
  Analyze Business Rules: Review any business rules that may be affecting the acceptance of clarification cases. Adjust the rules if necessary to allow for the acceptance of cases that should be processed.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to EMMA079 for any specific guidance or known issues.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that may help in managing clarification cases, such as CRM order management or service management transactions.
  SAP Notes: Search for SAP Notes related to EMMA079 for any patches or updates that may address known issues.
  User Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and how they resolved them.
  
  By following these steps, you should be able to identify the cause of the EMMA079 error and implement a solution to resolve it.