How To Fix EMMA058 - Clarification cases returned to worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 058

• Message text: Clarification cases returned to worklist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA058 - Clarification cases returned to worklist ?

  The SAP error message EMMA058, which states "Clarification cases returned to worklist," typically occurs in the context of the SAP system's handling of clarification cases, often related to the SAP Customer Relationship Management (CRM) or SAP S/4HANA environments. This message indicates that certain clarification cases have been returned to the worklist for further action or review.
  Cause:
  
  Incomplete Processing: The clarification case may not have been fully processed or resolved, leading to its return to the worklist.
  User Action Required: The case may require additional input or action from a user, such as providing more information or making a decision.
  System Configuration: There may be issues with the configuration of the workflow or the business process that governs how clarification cases are handled.
  Error in Data Entry: Incorrect or incomplete data entry during the clarification process can lead to the case being returned.
  
  Solution:
  
  Review the Worklist: Check the worklist for the specific clarification case that has been returned. Look for any notes or comments that indicate what needs to be addressed.
  Complete Required Actions: If the case requires additional information or actions, ensure that all necessary steps are completed before resubmitting it.
  Check Configuration: If the issue persists, review the configuration settings related to clarification cases in the SAP system. Ensure that workflows are set up correctly and that all necessary parameters are defined.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on handling clarification cases and understanding the specific requirements for resolution.
  Seek Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide assistance based on your specific system setup.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide updates related to EMMA058.
  Transaction Codes: Familiarize yourself with transaction codes related to clarification cases, such as CRM-related transactions or specific reports that can help you analyze the cases.
  User Training: Ensure that users involved in handling clarification cases are adequately trained on the processes and requirements to minimize errors and improve efficiency.
  
  By following these steps, you should be able to address the EMMA058 error message effectively.