How To Fix EMMA060 - Clarification cases accepted

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 060

• Message text: Clarification cases accepted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA060 - Clarification cases accepted ?

  The SAP error message EMMA060, which states "Clarification cases accepted," typically occurs in the context of the SAP system when dealing with clarification cases in the SAP Customer Relationship Management (CRM) or SAP Service Management modules. This message indicates that the system has accepted the clarification cases, but it may also imply that there are issues or additional steps required for processing.
  Cause:
  
  Clarification Cases: This message is often related to the handling of clarification cases, which are used to manage inquiries or issues that require further information or clarification from customers or internal stakeholders.
  Incomplete Data: The error may arise if there is incomplete or incorrect data in the clarification case that needs to be addressed before proceeding.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business processes, leading to this message being triggered.
  
  Solution:
  
  Review Clarification Cases: Check the details of the clarification cases that have been accepted. Ensure that all required fields are filled out correctly and that the information is complete.
  Check for Dependencies: Look for any dependencies or prerequisites that need to be fulfilled before the clarification case can be fully processed.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling clarification cases in your version of SAP.
  Configuration Review: If the issue persists, review the configuration settings related to clarification cases in your SAP system. Ensure that they align with your organization's processes.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM or Service Management that may help in managing clarification cases (e.g., CRMD_ORDER for managing orders).
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to manage clarification cases effectively.
  
  By following these steps, you should be able to address the EMMA060 error message and ensure that clarification cases are processed correctly in your SAP system.