How To Fix EMMA056 - Clarification case &1 returned to worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 056

• Message text: Clarification case &1 returned to worklist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA056 - Clarification case &1 returned to worklist ?

  The SAP error message EMMA056, which states "Clarification case &1 returned to worklist," typically occurs in the context of the SAP system's handling of clarification cases, often related to the SAP Event Management (EM) module. This message indicates that a clarification case has been returned to the worklist for further action or review.
  Cause:
  
  Incomplete Information: The clarification case may have been returned because it lacks necessary information or documentation required for processing.
  User Action: A user may have manually returned the case to the worklist after reviewing it and determining that further action is needed.
  Workflow Issues: There may be issues with the workflow configuration that cause cases to be returned unexpectedly.
  System Configuration: Incorrect settings in the SAP system related to event management or clarification case handling could lead to this message.
  
  Solution:
  
  Review the Clarification Case: Check the details of the clarification case identified by &1. Ensure that all required information is complete and accurate.
  Consult Documentation: Refer to the relevant SAP documentation or user guides for clarification case handling to ensure compliance with the required processes.
  User Training: Ensure that users handling clarification cases are adequately trained on the processes and requirements to minimize the chances of returning cases unnecessarily.
  Workflow Configuration: If the issue persists, review the workflow configuration in the SAP system to ensure it is set up correctly. This may involve consulting with an SAP Basis or Workflow specialist.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about why the case was returned.
  Contact Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details.
  
  Related Information:
  
  SAP Event Management: Understanding how SAP Event Management works, particularly in relation to clarification cases, can help in troubleshooting this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be used to manage clarification cases, such as /SAPTRX/EM for Event Management.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to manage clarification cases effectively.
  
  By following these steps, you should be able to address the EMMA056 error message and ensure that clarification cases are processed correctly in your SAP system.