How To Fix EMMA055 - Clarification case &1 forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 055

• Message text: Clarification case &1 forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA055 - Clarification case &1 forwarded ?

  The SAP error message EMMA055, which states "Clarification case &1 forwarded," typically relates to the handling of clarification cases in the SAP system, particularly in the context of SAP Customer Relationship Management (CRM) or SAP Service Management. This message indicates that a clarification case has been forwarded to another user or department for further action or resolution.
  Cause:
  
  Forwarding of Clarification Cases: The error message is generated when a clarification case is forwarded to another user or team. This could be due to the need for additional information, expertise, or decision-making that the original user cannot provide.
  Workflow Configuration: The forwarding might be part of a defined workflow process within the SAP system, where cases are routed based on specific criteria.
  User Permissions: The user attempting to forward the case may not have the necessary permissions to complete the action, leading to the message being displayed.
  
  Solution:
  
  Check Case Status: Ensure that the clarification case is in a status that allows it to be forwarded. If the case is already closed or in a final state, it may not be possible to forward it.
  Review Workflow Settings: If the forwarding is part of a workflow, review the workflow configuration to ensure it is set up correctly and that the appropriate users or teams are designated to handle forwarded cases.
  User Permissions: Verify that the user has the necessary permissions to forward clarification cases. If not, the user may need to contact their system administrator to obtain the required access.
  Communication: If the case has been forwarded to another user or team, ensure that there is clear communication regarding the next steps and any required actions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with clarification cases, such as CRM order management or service management transactions.
  Documentation: Refer to SAP documentation or help files related to CRM or service management for more detailed information on handling clarification cases.
  Support: If the issue persists or if there are additional complications, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to address the EMMA055 error message effectively.