How To Fix EMMA053 - Clarification case &1 was not forwarded; status does not permit this

EMMA053 - Overview

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 053

• Message text: Clarification case &1 was not forwarded; status does not permit this

What causes this issue?

Clarification case &v1& cannot be forwarded, as its status is neither
<LS>New</> nor <LS>In Progress</>.

System Response

Clarification case &v1& is not returned to the worklist.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA053 - Clarification case &1 was not forwarded; status does not permit this ?

  The SAP error message EMMA053 indicates that a clarification case (often related to the SAP Customer Relationship Management (CRM) or SAP Service Management) could not be forwarded because its current status does not allow for this action. This typically occurs in scenarios where the workflow or process associated with the clarification case has certain restrictions based on its status.
  
  Cause:
  
  Status Restrictions: The clarification case is in a status that does not permit forwarding. For example, it might be in a "Closed" or "Completed" status.
  Workflow Configuration: The workflow settings for the clarification case may not allow forwarding in certain statuses.
  User Permissions: The user attempting to forward the case may not have the necessary permissions to perform this action in the current status.
  
  
  Solution:
  
  Check Status: Review the current status of the clarification case. If it is in a status that does not allow forwarding, you may need to change the status to one that