How To Fix EMMA053 - Clarification case &1 was not forwarded; status does not permit this

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 053

• Message text: Clarification case &1 was not forwarded; status does not permit this

What causes this issue?

Clarification case &v1& cannot be forwarded, as its status is neither
<LS>New</> nor <LS>In Progress</>.

System Response

Clarification case &v1& is not returned to the worklist.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA053 - Clarification case &1 was not forwarded; status does not permit this ?

  The SAP error message EMMA053 indicates that a clarification case (often related to the SAP Customer Relationship Management (CRM) or SAP Service Management) could not be forwarded because its current status does not allow for this action. This typically occurs in scenarios where the workflow or process associated with the clarification case has certain restrictions based on its status.
  Cause:
  
  Status Restrictions: The clarification case is in a status that does not permit forwarding. For example, it might be in a "Closed" or "Completed" status.
  Workflow Configuration: The workflow settings for the clarification case may not allow forwarding in certain statuses.
  User Permissions: The user attempting to forward the case may not have the necessary permissions to perform this action in the current status.
  
  Solution:
  
  Check Status: Review the current status of the clarification case. If it is in a status that does not allow forwarding, you may need to change the status to one that does (e.g., "Open" or "In Progress").
  Change Status: If you have the necessary permissions, change the status of the clarification case to one that allows forwarding.
  Review Workflow Settings: Consult with your SAP administrator or workflow designer to understand the workflow configuration and see if adjustments can be made to allow forwarding in the desired status.
  User Permissions: Ensure that the user has the appropriate permissions to forward the clarification case. If not, the user may need to request additional permissions from an administrator.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to view or change the status of the clarification case (e.g., CRM Order Management transactions).
  Documentation: Refer to SAP documentation or help files related to CRM or Service Management for more details on clarification cases and their statuses.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the EMMA053 error and successfully forward the clarification case if the status allows it.