How To Fix EMMA052 - Clarif. case &1 cannot be returned to worklist; status does not permit

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 052

• Message text: Clarif. case &1 cannot be returned to worklist; status does not permit

What causes this issue?

Clarification case &v1& cannot be returned to the worklist, as its
status is neither 'New' nor 'In Process'.

System Response

Clarification case &v1& is not returned to the worklist.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA052 - Clarif. case &1 cannot be returned to worklist; status does not permit ?

  The SAP error message EMMA052 indicates that a clarification case (identified by &1) cannot be returned to the worklist because its current status does not allow for this action. This error typically arises in the context of SAP's case management or workflow systems, where certain statuses dictate what actions can be performed on a case.
  Cause:
  The error is caused by the current status of the clarification case. Each status in SAP has specific rules regarding what actions can be taken. For example, if a case is in a status that indicates it has been completed, closed, or is in a state that does not allow for further processing, the system will prevent it from being returned to the worklist.
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check the Status of the Case: Review the current status of the clarification case. You can do this by navigating to the case in the SAP system and checking its details.
  
  
  Understand Status Transitions: Familiarize yourself with the status transitions for clarification cases in your SAP system. This information can usually be found in the documentation or configuration settings related to case management.
  
  
  Change the Status: If the case needs to be returned to the worklist, you may need to change its status to one that allows for this action. This might involve:
  
  Reopening the case if it has been closed.
  Changing the status to a more appropriate one that permits further actions.
  
  
  
  Consult with Your SAP Administrator: If you do not have the necessary permissions to change the status or if you are unsure about the correct status to use, consult with your SAP administrator or support team. They can provide guidance on the appropriate actions to take.
  
  
  Review Configuration Settings: If this issue occurs frequently, it may be worth reviewing the configuration settings for case management in your SAP system to ensure that the status transitions are set up correctly.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for case management and workflow processes to understand the status definitions and allowed actions.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you manage cases, such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview).
  User Roles and Permissions: Ensure that your user role has the necessary permissions to change case statuses or perform the required actions.
  
  By following these steps, you should be able to address the EMMA052 error and manage your clarification cases effectively.