How To Fix EMMA050 - Case &1 cannot be accepted; processor already entered

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 050

• Message text: Case &1 cannot be accepted; processor already entered

What causes this issue?

Clarification case &v1& cannot be accepted as processor &v2& has already
accepted the case.

System Response

Clarification case &v1& cannot be accepted by you.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA050 - Case &1 cannot be accepted; processor already entered ?

  The SAP error message EMMA050 indicates that a case cannot be accepted because a processor has already been entered for that case. This typically occurs in the context of case management or workflow processes within SAP, particularly in modules related to customer service, sales, or case handling.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Duplicate Entry: The case you are trying to process has already been assigned to a processor, and the system does not allow multiple processors for the same case.
  Workflow Restrictions: The workflow configuration may restrict changes to the processor once it has been set.
  User Permissions: The user may not have the necessary permissions to change the processor for the case.
  
  Solution:
  To resolve the EMMA050 error, you can consider the following steps:
  
  
  Check Processor Assignment:
  
  Verify if the case already has a processor assigned. You can do this by checking the case details in the SAP system.
  If a processor is already assigned and you need to change it, you may need to follow the proper procedure to reassign the case.
  
  
  
  Reassign the Case:
  
  If you have the necessary permissions, you can reassign the case to a different processor. This may involve removing the current processor first, depending on the system configuration.
  
  
  
  Consult Workflow Configuration:
  
  If the system is configured to prevent changes to the processor, you may need to consult with your SAP administrator or workflow manager to understand the rules in place and how to proceed.
  
  
  
  User Permissions:
  
  Ensure that you have the appropriate permissions to make changes to the case. If not, contact your system administrator to request the necessary access.
  
  
  
  Documentation and Support:
  
  Refer to SAP documentation or help resources for more detailed information on case management and processor assignments.
  If the issue persists, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you navigate case management in SAP, such as CRM_ORDER, CRM_CASE, or others depending on your specific SAP module.
  SAP Notes: Check for any SAP Notes related to EMMA050 for additional insights or patches that may address known issues.
  Training: If you frequently encounter this error, consider training sessions on case management processes within your organization to better understand the workflow and permissions involved.
  
  By following these steps, you should be able to address the EMMA050 error and continue with your case management tasks in SAP.