How To Fix EMAIL107 - Unable to select URL accesses

SAP Error Message - Details

• Message type: E = Error

• Message class: EMAIL -

• Message number: 107

• Message text: Unable to select URL accesses

What causes this issue?

No clicks were selected for the chosen combination of campaign/campaign
element and business partner.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The business partner either did not click on the URLs in the
personalized mail sent during the execution of this campaign/campaign
element or the campaign was archived. The archiving process deleted all
click data.

Procedure for System Administrators

The click rates are only counted if service CRM_TRACKING is activated in
transaction SICF.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMAIL107 - Unable to select URL accesses ?

  The SAP error message EMAIL107: Unable to select URL accesses typically occurs when there is an issue with the configuration or access rights related to URL accesses in the SAP system. This error can arise in various contexts, such as when trying to send emails with links or when accessing certain functionalities that require URL configurations.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the URL or the related transaction.
  Configuration Problems: The URL access settings may not be properly configured in the system.
  Missing Entries: There may be missing entries in the relevant tables that manage URL accesses.
  System Errors: There could be temporary system issues or inconsistencies in the database.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the URL. This can be done by checking the user's roles and authorizations in transaction SU01 or PFCG.
  
  
  
  Review Configuration:
  
  Check the configuration settings for URL accesses in the SAP system. This can typically be done in transaction SCOT (SAPconnect) or SICF (HTTP Services).
  Ensure that the relevant services are activated and properly configured.
  
  
  
  Verify URL Entries:
  
  Check the relevant tables (like TSTC, TSTCT, etc.) to ensure that the necessary entries for URL accesses exist.
  You can use transaction SE11 to view the table structure and data.
  
  
  
  Check for System Issues:
  
  Look for any system logs or error messages that might indicate a broader issue. You can check transaction SM21 for system logs or ST22 for dumps.
  If the issue persists, consider restarting the relevant services or the application server.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or the official SAP documentation for any specific guidance related to the error message. You can search for relevant SAP Notes in the SAP Support Portal.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01, PFCG, SCOT, SICF, SE11, SM21, and ST22.
  SAP Notes: Search for SAP Notes related to EMAIL107 for any patches or updates that may address the issue.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the EMAIL107 error in your SAP system.