How To Fix EM228 - Could not find open item with dunning history for contract account &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EM - IS-U Migration

• Message number: 228

• Message text: Could not find open item with dunning history for contract account &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EM228 - Could not find open item with dunning history for contract account &1 ?

  The SAP error message EM228, which states "Could not find open item with dunning history for contract account &1," typically occurs in the context of dunning processes in SAP, particularly when dealing with customer accounts and their payment histories.
  Cause:
  
  
  Missing Open Items: The error usually indicates that there are no open items associated with the specified contract account that have a dunning history. This could happen if:
  
  The account has been cleared or settled, and there are no outstanding invoices.
  The dunning process is being initiated for an account that does not have any relevant open items.
  
  
  
  Incorrect Account Number: The contract account number provided may be incorrect or does not exist in the system.
  
  
  Dunning History Not Maintained: The dunning history for the account may not have been maintained or updated properly.
  
  
  Data Consistency Issues: There may be inconsistencies in the database or issues with the data integrity that prevent the system from retrieving the necessary information.
  
  
  Solution:
  
  
  Check Open Items: Verify if there are any open items for the contract account in question. You can do this by navigating to the account in the SAP system and checking the open item list.
  
  
  Verify Account Number: Ensure that the contract account number you are using is correct and exists in the system.
  
  
  Review Dunning Configuration: Check the dunning configuration settings to ensure that they are set up correctly for the account type you are working with.
  
  
  Run Dunning Program: If the account has open items but still shows this error, try running the dunning program again to see if it resolves the issue.
  
  
  Data Consistency Check: If you suspect data integrity issues, you may need to run consistency checks or consult with your SAP Basis team to ensure that the database is functioning correctly.
  
  
  Consult Documentation: Review SAP documentation or notes related to dunning processes for any specific configurations or known issues that might be relevant.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Dunning Process: Understand the dunning process in SAP, which involves sending reminders to customers for overdue payments.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F150 (Dunning) to manage dunning runs and check account statuses.
  SAP Notes: Look for SAP Notes related to EM228 for any patches or updates that might address this specific error.
  
  By following these steps, you should be able to identify the cause of the EM228 error and implement a solution to resolve it.