How To Fix EL577 - Cannot change meter reading result due to on-site billing

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 577

• Message text: Cannot change meter reading result due to on-site billing

What causes this issue?

The list of meter reading results contains results that you cannot
change as on-site billing has already taken place.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL577 - Cannot change meter reading result due to on-site billing ?

  The SAP error message EL577, which states "Cannot change meter reading result due to on-site billing," typically occurs in the context of utilities management within SAP, particularly when dealing with meter readings and billing processes. This error indicates that the system is preventing changes to a meter reading result because the billing process has already been initiated or completed for that reading.
  Cause:
  
  On-Site Billing Process: The error usually arises when the meter reading has been processed in a way that is linked to an on-site billing scenario. This means that the meter reading has already been used to generate a billing document or invoice.
  Status of Meter Reading: The meter reading may have a status that does not allow for changes, such as being marked as "final" or "posted."
  System Configuration: There may be specific configurations in the SAP system that restrict changes to meter readings once they are associated with billing.
  
  Solution:
  
  Check Billing Status: Verify if the meter reading has been used in a billing document. If it has, you may need to reverse or cancel the billing document before making changes to the meter reading.
  Review Meter Reading Status: Check the status of the meter reading in the system. If it is marked as "final" or "posted," you may need to change its status or create a new meter reading.
  Use Correct Transaction: Ensure you are using the correct transaction code for changing meter readings. If the reading is locked due to billing, you may need to use a different transaction to handle the situation.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling meter readings and billing processes.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31 (for entering meter readings) and EL37 (for displaying meter readings).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Roles and Permissions: Ensure that you have the necessary permissions to change meter readings in the system, as restrictions may be in place based on user roles.
  
  By following these steps, you should be able to address the EL577 error and proceed with your meter reading and billing processes in SAP.