How To Fix EL365 - Installation &1: A meter reading result already exists for this device

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 365

• Message text: Installation &1: A meter reading result already exists for this device

What causes this issue?

The device installed in the installation is still allocated to another
installation. Meter readings were already entered for the other
installation. Single entry is no longer possible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can create a billing order for the installation via
<DS:TRAN.EL01>Order creation</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL365 - Installation &1: A meter reading result already exists for this device ?

  The SAP error message EL365, which states "Installation &1: A meter reading result already exists for this device," typically occurs in the context of utility billing and meter management within the SAP IS-U (Industry Solution for Utilities) module. This error indicates that there is an attempt to enter a new meter reading for a device (like a meter) that already has an existing reading recorded in the system.
  Cause:
  
  
  Duplicate Meter Reading Entry: The most common cause of this error is that a meter reading has already been recorded for the specified device (installation) in the system. This could happen if:
  
  A user is trying to enter a new reading without first deleting or modifying the existing one.
  There is a system process or batch job that has already recorded the reading.
  The reading was entered by another user or process.
  
  
  
  Incorrect Device Reference: The error may also arise if the device reference is incorrect or if the system is looking at the wrong installation or meter.
  
  
  Solution:
  
  
  Check Existing Meter Readings: 
  
  Navigate to the relevant transaction in SAP (e.g., transaction code EL31 or EL32) to view existing meter readings for the installation/device in question.
  Confirm if a reading already exists for the specified date or period.
  
  
  
  Modify or Delete Existing Reading:
  
  If a reading exists and you need to enter a new one, you may need to modify or delete the existing reading first. This can typically be done through the same transaction where you view the readings.
  Ensure that you have the necessary authorizations to make these changes.
  
  
  
  Consult with Colleagues: If you are unsure about the existing readings or the process, consult with colleagues or your SAP support team to ensure that you are not inadvertently overwriting important data.
  
  
  Check for Batch Jobs: If the system is set up to automatically process meter readings (e.g., through batch jobs), check if any jobs have run recently that may have recorded the reading.
  
  
  Review Configuration: In some cases, the configuration of the meter reading process may need to be reviewed to ensure that it aligns with business processes and does not allow for duplicate entries.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31 (Display Meter Reading), EL32 (Change Meter Reading), and EL30 (Create Meter Reading).
  Documentation: Review SAP documentation or help files related to meter reading processes in IS-U for more detailed guidance.
  User Authorizations: Ensure that you have the appropriate authorizations to view and modify meter readings in the system.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to this error message.
  
  By following these steps, you should be able to resolve the EL365 error and successfully manage meter readings in your SAP system.