How To Fix EL270 - SM order number assignment terminated during order creation

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 270

• Message text: SM order number assignment terminated during order creation

What causes this issue?

The error may have been caused by customizing settings for SM order
number assignment for meter reading order creation.

System Response

The posting of meter reading orders is canceled.

How to fix this error?

Check settings for SM order number assignment for order creation, and
then create the orders again. If this error appears again, contact SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL270 - SM order number assignment terminated during order creation ?

  The SAP error message EL270 indicates that the system encountered an issue with the assignment of a service management (SM) order number during the creation of an order. This error typically arises due to configuration or data issues within the SAP system. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Number Range Issues: The number range for service management orders may not be properly defined or may be exhausted.
  Configuration Errors: There may be incorrect settings in the configuration of the service management module.
  Authorization Issues: The user may not have the necessary authorizations to create an order.
  System Lock: The system might be locked or experiencing issues that prevent the creation of new orders.
  Data Inconsistencies: There may be inconsistencies in the master data or transaction data that are causing the error.
  
  Solutions:
  
  
  Check Number Ranges:
  
  Go to transaction code SNRO to check the number range object for service management orders (usually SM_ORDER or similar).
  Ensure that the number range is defined and that there are available numbers. If the range is exhausted, you may need to extend it.
  
  
  
  Review Configuration:
  
  Use transaction code SPRO to access the configuration settings for service management.
  Verify that all necessary settings are correctly configured, especially those related to order creation.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to create service management orders. This can be checked using transaction code SU53 after the error occurs.
  
  
  
  System Lock:
  
  Check if there are any system locks or issues that might be preventing order creation. You can use transaction code SM12 to view and manage locks.
  
  
  
  Data Consistency:
  
  Review the master data and transaction data for any inconsistencies. This may involve checking related tables or using transaction codes like SE16 to view data.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SNRO: Number Range Objects
  SPRO: Customizing Implementation Guide
  SU53: Authorization Check
  SM12: Lock Entries
  SE16: Data Browser
  
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Documentation: Review the SAP documentation for service management to ensure that all prerequisites and configurations are met.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the EL270 error during order creation in SAP.